You do not have access to the page you requested

IF your K-12 students attempt to access your Digital Campus portal and are presented with this message:
You do not have access to the page you requested

THEN the following conditions are true:

• The viewer is signing in as a K-12 student assigned the "Basic" role
• The viewer is not using a properly formatted Direct Watch film link

Instructors will not see this message.  If an instructor is receiving this message in error, either they are signing in as a student or the Instructor Role may not be configured correctly.  Please review the Instructor Role configuration in the administrator area of your portal.

K-12 students are assigned the Basic Role which is the most restrictive role available.  Visitors to the portal who are assigned this role are not allowed to access any part of the portal other than an individual video stream for a specific title.  In order to access that video stream, the student must use a properly formatted Direct Watch link.  The expectation is that Instructors will sign into the portal and retrieve Direct Watch links for the films they wish to assign to their students.  In order retrieve a Direct Watch link, the Instructor will:

• Log into the portal
• Select a title from the catalog by clicking its poster image
• Click the Share menu
• Select either Copy Direct Link or Copy LMS Link

NOTES:  Copying the browser's address bar on a video playback page will not produce a properly formatted Direct Watch link.  The Direct Link and LMS Link are identical.  However, the LMS Link includes some pre-formatted HTML information which makes placing the link into HTML code a bit easier.

Here is an example of a properly formatted Direct Watch link:

https://digitalcampus.swankmp.net/YOUR-PORTAL-ID/watch/ABCDEFGH12345678?referrer=direct

If the link you are distributing to your K-12 students does not match the formatting shown above, the link is not considered properly formatted.

NOTES:  The link above is merely an example and will not work for accessing a film.  The section YOUR-PORTAL-ID would be replaced with your Digital Campus portal ID.  The section ABCDEFGH12345678 represents a unique code identifying a specific film from your catalog.  This code is different for every film.