Issue
DMP repeatedly restarts unexpectedly and display the following blue-screen stop code: WHEA_UNCORRECTABLE_ERROR
This error indicates that Windows received a hardware error report through the Windows Hardware Error Architecture.
Root Cause Analysis
Collect WHEA Events
Run the following command in a PowerShell prompt to collect WHEA events for analysis:
Get-WinEvent -FilterHashtable @{
LogName = 'System'
ProviderName = 'Microsoft-Windows-WHEA-Logger'
} -MaxEvents 50 |
Format-List TimeCreated, Id, LevelDisplayName, Message
Export the Detailed Event XML
The normal event message may not show the affected hardware location. To get additional details:
- Open Event Viewer.
- Expand Windows Logs.
- Select System.
- Locate a recent WHEA-Logger Event ID 22.
- Open the event.
- Select the Details tab.
- Select XML View.
- Copy the complete XML.
Contact Swank Digital Support
Once the Event details have been collected, contact Swank Digital Support and include the collected information for further analysis.
Comments
0 comments
Please sign in to leave a comment.