If you have any questions or need detailed information regarding usage statistics, the most reliable source to consult is your Swank sales team. They are well-equipped to provide comprehensive answers and assist you with any inquiries related to usage data.
Known Issue
Usage Report warning "Usage Tracking Export is taking longer than expected, thanks for your patience"
Resolution
- Our databases may have been experiencing high demand causing slow response times.
- Generally, between 10-11am CDT is the heaviest usage.
- You may have requested a large amount of data.
- In this scenario, we recommend narrowing the scope of the report.
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