DMP - I Have No Scheduled Content

If there is no scheduled content or it is inaccurate, you can do one of the following:

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Re-import the Schedule

1. If you still have your Content Update USB drive, you should see a schedule.xml in the root folder of the drive. You can follow the process outlined below to import the schedule.
   • If needed, we can send a copy of the latest schedule.xml file. You can copy this to a USB drive and follow the process outlined below to import the schedule.
2. Attach the USB drive to the DMP in question.
3. Click the Import Schedule button under the Schedule > Schedule Manager section. 
   • If the schedule.xml file is failing to import, we recommend running the ingest to ensure all of your licensed content gets imported correctly.  Be sure to go up and down the list of the titles and confirm there is a green "Success" icon next to each title.
     • Note: If you have multiple drives, you will need to ingest all of the content for the schedule to import correctly.
4. If the schedule.xml file is failing to import, it's typically due to missing content. If the schedule file includes references to movies that are not on the DMP, that schedule will fail to import. Sometimes this is easily fixable. For example, if the schedule is referencing an incorrect version of a movie that is present, a simple edit of the file will correct that. However, in other cases it may be necessary to ship out new drives containing one or more movies.
5. We will need to review your DMP logs to analyze the current content vs what is on the schedule. To export logs:
   • Go to the General Settings (DMP 8) or Support (DMP 9) area of the DMP software.
     • Click the Export Logs button.
     • Save the exported log file to a USB drive
       • You can use the content update drive
       • Be sure to label the files clearly so that you know which DMP produced which log file
     • Send the resulting ZIP file back to us.

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Manually Build/Modify the Schedule:

• DMP 8: DMP 8 User Guide - Create Schedule 
• DMP 9: DMP 9 User Guide - Create Schedule