Dwaine Webb
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Articles
Recent activity by Dwaine Webb-
DMP - Audio Issues
Check any cabling between your DMP and the speaker/audio output. Make sure that the cables are secured properly at both ends. Test with a known working cable to ensure no issues with the cable. Cl...
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Cloud Streaming - Direct Watch Links
If your student(s) attempt to access your Digital Campus portal and are presented with this message:You do not have access to the page you requested Then one of the following conditions are true:...
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Cinelink - Audio Distortion
Issue: While many titles play smoothly without any problems, there are certain titles that experience issues with their audio. Specifically, some of these titles have distorted or glitching sound d...
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Content Protection - Troubleshooting Swank Decryption Issues
SummaryBelow, you will find a detailed list of recommended troubleshooting steps designed to help resolve decryption errors encountered when using the Swank Decryption tool. These steps aim to guid...
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On-Premise Streaming - Who Has Access to the Server?
The Swank Streaming Server is deployed to the customer's site or data center as a managed appliance. The server is leased by the customer and operated by Swank Motion Pictures. All hardware and sof...
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Cloud Streaming - Instructor Self Registration
Teachers and professors may self-register for an Instructor account in the streaming platform which provides the ability to search for titles, copy Direct Links to share with students and in some p...
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Cloud Streaming - Custom Content Issues
Video UnavailableIssue: The YouTube video shows a message stating "Video unavailable Playback on other websites has been disabled by the video owner".Resolution: This is due to the Allow embedding ...
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Cinelink™ - User Guide - Chapter 2 - Activate Cinelink™
Chapter 2 - Activate Cinelink™Cinelink™ StartupPower on the Cinelink™ player by pressing the power button on the front of the device.After a moment, Cinelink™ will display a self-check screen. If a...
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Cached License Server V2 - Changing IP Address/Network
Customer Login - From the Remote Console, login with the customer account. (Password can be provided by the Swank Digital Support Team if needed.) View Available Network Inte...
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Cloud Streaming - HECVAT (Higher Education Community Vendor Assessment Toolkit)/SOC2 Audit
HECVAT (Higher Education Community Vendor Assessment Toolkit) HECVAT is a self-assessment questionnaire framework used by higher education institutions to ensure that their cloud services and softw...