Chris Phillips
- Total activity 77
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 3
- Subscriptions 56
Articles
Recent activity by Chris Phillips-
Troubleshooting video playback errors
Required network end points may not be reachable Video playback errors (such as 626, 699 or 620 errors) most commonly occur when a playback device is having difficulty communicating with our licens...
-
Prompts for additional account information
As of August 2023, Swank Motion Pictures is making an effort to complete the account information for all Instructor and Admin level users of our cloud-hosted streaming portals. If your account info...
-
Web Access Management (WAM) Proxy Configuration
This article will help you configure your Cloud Streaming portal to utilize your Web Access Management (WAM) proxy. Please note that the configuration discussed below does not alter the functional...
-
Cinelink Network Assessment Tool (CNAT)
If your Cinelink device is having difficulty downloading content or software updates, there may be an issue with your network connectivity. Restrictive network rules or firewalls can sometimes int...
-
Portal may appear blank or empty when viewed via EZ Proxy
This article is intended for Digital Campus customers who have configured their Digital Campus (DC) portal to allow for off-campus access via EZ Proxy. Please be aware of an unusual issue that may...
-
Do not embed single sign on authentication pages in frames
When a single sign on (SSO) authentication page is embedded in another web browser frame, you may encounter authentication errors that can be frustrating for your users. For example, some learning...
-
OpenAthens Proxy Configuration
This article will help you configure your Cloud Streaming portal to utilize your OpenAthens proxy. Please note that the configuration discussed below does not alter the functionality of your proxy...
-
Cinelink Keyboard/Mouse Controls
Mouse: The mouse will select menu features and can start playback. Once playback is initiated, the mouse will not control any other features. A keyboard or the remote is required to exit playback. ...
-
How to capture an http archive (HAR) file
An http archive (HAR) file can be useful for troubleshooting network or browser issues. A HAR file is a recording of your browser's activity for a given moment in time. If your computer is having...
-
How to capture iOS diagnostic logs
NOTE: The Swank Media Player app for iOS devices has been discontinued and is no longer supported. This document will be retained for reference purposes, however. If you are having difficulty pla...