Introduction
This document describes the Swank Media player client error codes.
Widevine Classic
**NOTE: That 500 errors are Widevine Classic errors and 600 errors are Widevine CENC errors.
Application Errors
Code |
Displayed Error |
Causes |
Platform |
Resolution
|
---|---|---|---|---|
NA |
MediaPlayer should be launched from Web. |
This is what we will present to the user if they start the app without using the Mobile site. |
Android, iOS |
|
512 |
Application Error: Error Code 512 |
Missing device id from settings |
All |
Reload the webpage and attempt playback again. |
513 |
Application Error: Error Code 513 |
Missing portal from settings |
All |
Reload the webpage and attempt playback again. |
514 |
Application Error: Error Code 514 |
Missing license URL from settings |
All |
Reload the webpage and attempt playback again. |
515 |
Application Error: Error Code 515 |
Exception thrown when starting application.
|
Android |
Restarting the device may resolve this issue. |
516 |
Application Error: Error Code 516 |
Initialize was not called when starting the player. |
Android, iOS |
Restarting the device may resolve this issue. |
517 |
Application Error: Error Code 517 |
Tried to validate movie URL but did not get 200 response. |
Android |
Check the network connection, a device restart may be required. |
Errors on Initial Playback
Code |
Displayed Error |
Causes |
Platform |
Resolution
|
---|---|---|---|---|
404 |
Error Starting Video: Error Code 404 |
Url for media is not found |
All |
Reload the webpage and attempt playback again. |
518 |
Error Starting Video: Error Code 518 |
Url for license server is not found |
All |
Reload the webpage and attempt playback again. |
519 |
Error Starting Video: Error Code 519 |
Proxy receives request for license but can't find asset id in OnDemand database |
All |
Reload the webpage and attempt playback again. |
520 |
Error Starting Video: Error Code 520 |
Proxy receives empty response from License Server |
All |
|
521 |
Error Starting Video: Error Code 521 |
Request for license times out (10 seconds). |
Android |
Check the network connection, a device restart may be required. |
522 |
Error Starting Video: Error code 522 |
License requested for title that has a validTo < today |
All |
|
525 |
Error Starting Video: Error code 525 |
Swank Portal ID Missing from proxy request. This only applies to connected customers |
All |
Restarting the device may resolve this issue. |
599 | Error Starting Video: Error code 599 | An unknown error occurred | Android | Restarting the device may resolve this issue. |
Errors during Playback
Code |
Displayed Error |
Causes |
Platform |
Resolution
|
---|---|---|---|---|
523 |
Error Playing Video: Error Code 523 |
Video has started but player stops receiving the video.
|
Android, iOS |
Restarting the device may resolve this issue. |
550 | Error Playing Video: Error Code 550 |
The buffer emptied and was not able to fill after 5 seconds. |
Flash | Check the network connection. |
Additional Errors
Code or Message
|
Causes
|
Platform
|
Resolution
|
---|---|---|---|
44, 2006, 2008 | The Android device does not support the Widevine Classic DRM. | Android | There is no resolution if a device has this error. |
Playback of protected content is not supported on this device. | The Android device does not support the Widevine Classic DRM. | Android | There is no resolution if a device has this error. |
CENC
**NOTE: That 500 errors are Widevine Classic errors and 600 errors are Widevine CENC errors.
Application Errors
Code
|
Displayed Error
|
Causes
|
Resolution
|
---|---|---|---|
612 | Application Error: Error Code 612 | Missing device id from settings | Reload the webpage and attempt playback again. |
613 | Application Error: Error Code 613 | Missing portal from settings | Reload the webpage and attempt playback again. |
614 | Application Error: Error Code 614 | Missing license URL from settings | Reload the webpage and attempt playback again. |
616 | Application Error: Error Code 616 | Unable to retrieve Settings | Reload the webpage and attempt playback again. |
617 | Application Error: Error Code 617 | Tried to validate movie URL but did not get 200 response. | Reload the webpage and attempt playback again. |
Errors on Initial Player
Code
|
Displayed Error
|
Causes
|
Resolution
|
---|---|---|---|
404 | Error Starting Video: Error Code 404 | Content request resulted in a 404 response | Reload the webpage and attempt playback again. |
618 | Error Starting Video: Error Code 618 | Failed to initialize CDM. The DRM is unsupported. | |
619 | Error Starting Video: Error Code 619 | Proxy receives request for license but the CENC Key Provider can't find a license for the corresponding PortalId and ContentId | Reload the webpage and attempt playback again. |
620 | Error Starting Video: Error Code 620 | Proxy receives request for license but the CENC Key Provider can't find a matching ProductNumber (from the Contents record) in the CENC Content Keys table | Reload the webpage and attempt playback again. |
621 | Error Starting Video: Error Code 621 | Request for license times out (10 seconds) | Check the network connection, a device restart may be required. |
622 | Error Starting Video: Error Code 622 | License requested for title that has a validTo < today | |
624 | Error Starting Video: Error Code 624 | Proxy receives empty response from License Server | Reload the webpage and attempt playback again. |
625 | Error Starting Video: Error Code 625 | Swank Portal ID or ContentAssetGuid missing from proxy request |
Reload the webpage and attempt playback again. Restarting the device may resolve this issue. |
626 | Error Starting Video: Error Code 626 | Player received an error from the Modular Widevine license server (proxy), but the response was empty |
Reload the webpage and attempt playback again. Restarting the device may resolve this issue. |
627 | Error Starting Video: Error Code 627 | Request to CENC Key Service times out (10 seconds) | Check the network connection, a device restart may be required. |
628 | Error Starting Video: Error Code 628 | The disconnected license server has not been activated. | Go through the activation process on the disconnected license server and try again. |
629 | Error Starting Video: Error Code 629 |
An offline license was requested, but the request was denied based on policy |
|
630 | Error Starting Video: Error Code 630 |
An offline license was requested, but there are no available download rights for the portal's market for that title, at the time of the license request |
|
699 | Error Starting Video: Error Code 699 |
An unknown error occurred |
Reload the webpage and attempt playback again.
|
Errors during Playback
Code
|
Displayed Error
|
Causes
|
Resolution
|
---|---|---|---|
623 | Error Playing Video: Error Code 623 |
An unknown playback error occurred. On Android, this error will be accompanied by additional information. |
Restarting the device may resolve this issue. |
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