Dwaine Webb
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Activity overview
Latest activity by Dwaine Webb-
Dwaine Webb created an article,
Cloud Streaming - Category Manager
SummaryCategory Manager allows Administrators to create custom categories or groupings of films. Categories created by Administrators are only visible to individuals with the user role, not Adminis...
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Dwaine Webb created an article,
DMP - Video Output Flickering Rapidly During Next Up Intermissions
Issue: PowerEdge R415 flickering/experiencing picture loss every 15-20 seconds during "Next Up" intermission.Cause: This issue arises from this processor BIOS setting. The CPU is cycling down (and...
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Dwaine Webb created an article,
On-Premise Streaming - Motherboard/CMOS Battery Failure
Common Symptoms of CMOS Battery Failure POST or Boot Warning Messages - During POST you may see messages like: “Alert! System battery voltage is low” “Time‑of‑day not set – please run SETUP pro...
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Dwaine Webb created an article,
DMP - Motherboard/CMOS Battery Failure
Common Symptoms of CMOS Battery Failure POST or Boot Warning Messages - During POST you may see messages like: “Alert! System battery voltage is low” “Time‑of‑day not set – please run SETUP pro...
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Dwaine Webb created an article,
On-Premise Streaming - Application is Crashing
Issue: When navigating to the streaming server website, it is presenting an error message similar to the example below.Resolution: Sometimes a simple reboot of the server can help clear temporary g...
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Dwaine Webb created an article,
DMP - New Content Ingested, Existing Content License Updated to Future Date
Issue: New content has been successfully ingested, but the license for existing content has been pushed to a future date.Cause: This can occur if you ingest your new content prior to the license st...
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Dwaine Webb created an article,
DMP - Hard Drive Failure (LED Flashing or Off)
Confirm Status of Hard DriveReview the graph below for the led drive status indicator code. Hard Drive ReplacementIf a faulty hard drive is identified, you can try reseating it (Pull it out and t...
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Dwaine Webb created an article,
Full List of Content (Blu-ray, DVDs, Streaming, etc..)
For a list of content available to your market, you can go to https://www.swank.com/, click Markets from the top menu, and select the appropriate market to be directed to information specific to yo...
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Dwaine Webb created an article,
Cloud Streaming - I am unable to connect to my streaming portal.
If your streaming portal is not loading at all, please confirm the URL is accurate and that you have internet connectivity. Below is a link to our technical requirements which also includes network...
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Dwaine Webb created an article,
DMP - My Content is Playing, but the Resolution is Incorrect
Problem: Content is either not filling the screen or overflowing on the edges.Resolution: Try adjusting the video output resolution of your DMP to match your display. This setting can be found in ...