Dwaine Webb
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Activity overview
Latest activity by Dwaine Webb-
Dwaine Webb created an article,
DRM Protected Streaming Content - Troubleshooting License Request Errors
Issue: Unable to obtain a license for playback from Swank DRM license server. Please note, this information is intended only for license servers hosted at Swank, not the Cached License Server.Cause...
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Dwaine Webb created an article,
Cached License Server - User Guide
This document provides instructions on how to work with our cached license server. Table of Contents Ingesting Licenses Viewing License Server Details Viewing License Dates Acquiring a License Devi...
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Dwaine Webb created an article,
Cached License Server - Troubleshooting SSL Certificate Issues
SSL Certs should get updated automatically as long as the required endpoints below are open. ren.swankmp.net tcp:33001, SSH Required for system software updates. It is recommended to allow access ...
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Dwaine Webb created an article,
Cached License Server - Troubleshooting Activation Issues
SummaryThe license server image must be activated prior to use. Activation requires an internet connection. Swank will provide an activation code separately from the License server. Each license se...
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Dwaine Webb created an article,
Cached License Server - Troubleshooting Licensing Update Issues
If there is an issue with license server updates: Confirm your license server has connected recently to receive the latest updates. Further details for checking the state of your server can be foun...
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Dwaine Webb created an article,
Cached License Server - Health Check
Customers can utilize the health check page to help diagnose issues with a cached license server. The URL for these health checks is: https://your_custom_dns_value.swankmp.net/healthz. Connection D...
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Dwaine Webb created an article,
Content - Ingest Issues
If you are having trouble ingesting content on a non-Swank system: Confirm you are ingesting the correct USB Content Drive order. Your order number should be on the shipping manifest and should mat...
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Dwaine Webb created an article,
Cinelink - Error 9
Issue: Cinelink displays Error 9. This error message typically means that the Cinelink is having difficulty reading the video file from storage. This usually means one of two things: The movie cop...
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Dwaine Webb created an article,
Content - Aspect Ratio
Swank ContentSwank content is generally produced in widescreen format (16:9). Legacy 4:3 assets may still exist but are not typical for modern production. Common Aspect Ratio Quick Reference TableA...
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Dwaine Webb created an article,
Content - Why are there Black Bars Around My Content?
Overview - Understanding Letterboxing, Pillarboxing, and Window Framed Video When watching streaming video, you may notice black bars around the image. This is usually expected behavior related to...