Dwaine Webb
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Activity overview
Latest activity by Dwaine Webb-
Dwaine Webb created an article,
DMP - RAID 5 Foreign Configuration Cannot Be Imported
SummaryServer fails to boot with error "No boot device available". The RAID configuration is no longer visible under Virtual Disk Management and attempts to import the Foreign Configuration fail wi...
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Dwaine Webb created an article,
Cloud Streaming - Are accounts cleaned up/removed when no longer in use?
Single Sign-On (SSO) accounts are not subject to automatic pruning or purging processes. This means that these accounts remain active and intact unless they are manually reviewed and removed by an ...
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Dwaine Webb created an article,
DMP - My Content is not Visible in Schedule Manager
Confirm the date you are attempting to schedule the content is within the license range. If you are viewing a date outside the license range, the content will not appear. For example, in the image ...
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Dwaine Webb created an article,
Cloud Streaming - Issue Saving Bookmark
Issue: Unable to save bookmark.Cause: The error message you are receiving most likely indicates the account being used is a temporary single sign on (SSO) account. This is caused when a local regis...
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Dwaine Webb created an article,
Cloud Streaming - Download Manager - Playback Troubleshooting
Issues playing back downloaded content. A few possible solutions are available, please try in-order. Confirm device is a Windows machine. This application is currently not designed to work with App...
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Dwaine Webb created an article,
Cloud Streaming - Audio Troubleshooting
OverviewAudio issues can be caused by several different elements within the playback environment. Use the Issue Scope Check to narrow down the issue. Content File Issues Device Issues Signal Path I...
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Dwaine Webb created an article,
Cloud Streaming - Download Manager - Content Specifications
Encode SpecificationsFile StructureMPEG-4Video Encode:AVCAudioAAC-LC (stereo) 125kb/s, 48 kHz, 2 channelsBitrateContent with an HD masterContent with an SD master3000 Kb/sec, @ 720p1500 Kb/sec @480...
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Dwaine Webb created an article,
Cloud Streaming - Download Manager - Audio Troubleshooting
OverviewAudio issues can be caused by several different elements within the playback environment. Use the Issue Scope Check to narrow down the issue. Content File Issues Device Issues Signal Path I...
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Dwaine Webb created an article,
Content - DRM Error Codes (619, 620, 626, 699)
Table of Contents Summary Network Issues Content Filtering Applications SummaryVideo playback errors (such as 626, 699 or 620 errors) most commonly occur when a playback device is having difficulty...
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Dwaine Webb created an article,
DMP - Troubleshooting Network Connectivity for LogMeIn
LogMeIn requires an outbound connection to secure.logmein.com via port 443. Confirm Power and Boot StatusMake sure the server is powered on and fully booted. Verify Physical Connections Ensure E...