Dwaine Webb
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Activity overview
Latest activity by Dwaine Webb-
Dwaine Webb created an article,
Cloud Streaming - Audio Troubleshooting
OverviewAudio issues can be caused by several different elements within the playback environment. Use the Issue Scope Check to narrow down the issue. Content File Issues Device Issues Signal Path I...
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Dwaine Webb created an article,
Cloud Streaming - Download Manager - Content Specifications
Encode SpecificationsFile StructureMPEG-4Video Encode:AVCAudioAAC-LC (stereo) 125kb/s, 48 kHz, 2 channelsBitrateContent with an HD masterContent with an SD master3000 Kb/sec, @ 720p1500 Kb/sec @480...
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Dwaine Webb created an article,
Cloud Streaming - Download Manager - Audio Troubleshooting
OverviewAudio issues can be caused by several different elements within the playback environment. Use the Issue Scope Check to narrow down the issue. Content File Issues Device Issues Signal Path I...
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Dwaine Webb created an article,
Content - DRM Error Codes (619, 620, 626, 699)
Table of Contents Summary Network Issues Content Filtering Applications SummaryVideo playback errors (such as 626, 699 or 620 errors) most commonly occur when a playback device is having difficulty...
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Dwaine Webb created an article,
DMP - Troubleshooting Network Connectivity for LogMeIn
LogMeIn requires an outbound connection to secure.logmein.com via port 443. Confirm Power and Boot StatusMake sure the server is powered on and fully booted. Verify Physical Connections Ensure E...
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Dwaine Webb created an article,
Cloud Streaming - Download Manager - Application Crashing
Issue: The Swank Download Manager application experiences a crash or unexpectedly closes whenever the user clicks on the "Start Download" button. Resolution: Try restarting the application and/or d...
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Dwaine Webb created an article,
Content - Samsung LYNK - Playback Issues
Steps to Troubleshoot Playback Issues with Samsung LYNK-Encrypted ContentWhen troubleshooting playback issues on Samsung displays using LYNK DRM, please review the following checklist to help isola...
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Dwaine Webb created an article,
Cloud Streaming - Manage iCloud Private Relay
If your streaming portal is configured to authenticate with IP address, you can temporarily allow Swank to see your IP address:* iPhone or iPad: Tap the Page Menu button, then tap Show IP Address...
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Dwaine Webb created an article,
On-Premise Streaming - Troubleshooting Content Delivery Issues
Network Delivery Directly to Streaming ServerIn order to download content, you will need to connect your streaming server to a network with internet access that will allow the server to communicat...
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Dwaine Webb created an article,
Cloud Streaming - Download Manager - Register Devices Error
Issue: When prompted to re-register the Download Manager software, an error is returned stating:"An error occurred while saving the entity changes. See the inner exception for details."Resolution:...