Andrew Ricke
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Activity overview
Latest activity by Andrew Ricke-
Andrew Ricke created an article,
March 2026: Audio Description Tracks in Streaming Manifests - Actions Required - Updated Notice
This is a follow-up to our original notice. The streaming manifests referenced below have been updated. Please review the changes carefully.OverviewSwank Cloud Streaming has introduced updates to s...
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Andrew Ricke created an article,
Cloud Streaming - Patient Entertainment App – Genio (PDI) Installation Settings
Use this guide when installing or updating the Patient Entertainment TV app through Genio for PDI devices. These settings ensure Genio can correctly identify the app, launch it, and display the cor...
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Andrew Ricke created an article,
Cloud Streaming - Epic Bedside TV with integrated Patient Entertainment
Cloud Streaming – Epic Bedside TV with Integrated Patient EntertainmentThis guide assists customers deploying the Swank Cloud Streaming Patient Entertainment application as an integrated feature wi...
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Andrew Ricke created an article,
November 2025: Audio Description Tracks in Streaming Manifests - Actions Required
2026-03-26: Please see updates in the manifests below. These differ from the original communication.OverviewSwank Cloud Streaming will introduce updates to streaming manifests that include audio d...
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Andrew Ricke created an article,
Cloud Streaming - Patient Entertainment App - Android TV- Setup Instructions
This guide aims to assist customers in adding the Patient Entertainment app to their Android TV devices. It requires familiarity with your organization’s device management software and sideloading ...
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Andrew Ricke created an article,
November 11, 2025: Upcoming Browser Support Changes
Upcoming Browser Support Changes – Effective November 11, 2025As part of our ongoing efforts to provide a secure and reliable streaming experience, required technology updates will impact minimum b...
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Andrew Ricke created an article,
Cloud Streaming - Network Layout
Please refer to the following network diagrams of our Cloud Platform services. Cloud Streaming and Digital Campus Patient Entertainment TV Devices
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Andrew Ricke created an article,
Cloud Streaming - Patient Entertainment App - AppleTV - Setup Instructions
This guide aims to assist customers in adding the Patient Entertainment app to your organization and requires familiarity with managing Apple app deployments. Before you begin, ensure your company ...
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Andrew Ricke created an article,
Using a Projector or Second Display with Windows 10 or 11
Using a projector or second display with your Windows 10 or 11 device can enhance your experience with our Streaming, or Download Manager products. This guide will walk you through the process of s...
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Andrew Ricke created an article,
January 14, 2025: Outage with media1 CDN services
Date: 1/14/2025 Impact: Cloud Streaming Portal and Cloud API customers are facing 5XX errors accessing thumbnails, trailers, and other assets from the media1-swank-com.azureedge.net and media1.sw...