Andrew Ricke
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Articles
Recent activity by Andrew Ricke-
March 2026: Audio Description Tracks in Streaming Manifests - Actions Required - Updated Notice
This is a follow-up to our original notice. The streaming manifests referenced below have been updated. Please review the changes carefully.OverviewSwank Cloud Streaming has introduced updates to s...
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November 2025: Audio Description Tracks in Streaming Manifests - Actions Required
2026-03-26: Please see updates in the manifests below. These differ from the original communication.OverviewSwank Cloud Streaming will introduce updates to streaming manifests that include audio d...
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November 11, 2025: Upcoming Browser Support Changes
Upcoming Browser Support Changes – Effective November 11, 2025As part of our ongoing efforts to provide a secure and reliable streaming experience, required technology updates will impact minimum b...
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Cloud Streaming - Network Layout
Please refer to the following network diagrams of our Cloud Platform services. Cloud Streaming and Digital Campus Patient Entertainment TV Devices
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Using a Projector or Second Display with Windows 10 or 11
Using a projector or second display with your Windows 10 or 11 device can enhance your experience with our Streaming, or Download Manager products. This guide will walk you through the process of s...
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January 14, 2025: Outage with media1 CDN services
Date: 1/14/2025 Impact: Cloud Streaming Portal and Cloud API customers are facing 5XX errors accessing thumbnails, trailers, and other assets from the media1-swank-com.azureedge.net and media1.sw...
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January 2025: New Authentication System - Actions Required
We are reaching out to inform you about important updates coming to our Cloud Streaming products. These changes are designed to enhance performance, improve security, and enable new features. To ...
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October 1, 2024: Firewall Rules Update Required
We wish to inform you of an important update regarding our services to our Cloud Streaming products. To ensure uninterrupted access and improved performance and features, please update any firewall...
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April 30, 2024: Planned Maintenance
We would like to inform you that we have scheduled a new maintenance window. During this time, we will be performing a major service upgrade impacting ALL license server related streaming products...
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March 26, Planned Maintenance
We would like to inform you that we have scheduled a new maintenance window. During this time, we will be performing critical infrastructure maintenance impacting ALL connected streaming related...