Classroom presentation boards may present playback errors

Swank Motion Picture video streams require that the playback devices support Widevine Digital Rights Management (DRM).  Customers have reported that classroom presentation boards made by:

• Promethean
• Vivi*
• ViewSonic ViewBoards
• Newline**

...may not support the required DRM. This can occur when you are using the internal Android operating system on the presentation board. 

We suggest using another device such as a laptop or desktop computer as a streaming source and using the external video input on the equipment to facilitate playback. This should bypass the internal operating system and use the board simply as a monitor. 

If you are using a laptop and the output is still an issue or you are getting an HDCP error, you can change your monitor settings from "mirror" monitors to "extend" monitors, and drag the playback window to the external screen. This should allow playback without error. 

For further information, we suggest contacting the manufacturer of the equipment. 

* Users of Vivi systems report that video playback works through Vivi Screen Sharing, but not the Play Video feature.

** Users of Newline displays report that playback works when used with HDMI connected Chromebooks