As of August 2023, Swank Motion Pictures is making an effort to complete the account information for all Instructor and Admin level users of our cloud-hosted streaming portals.
If your account information is incomplete, you will be prompted to complete this information when signing into your streaming portal. Typically, the required information is as follows:
- First name
- Last name
- Email address
If you enter an email address that has already been registered at the portal, you will encounter an error similar to the following message:
If you already have a pre-existing registered account at the portal, you may find yourself in this situation. It's important to remember that single sign on (SSO) accounts and registered accounts are two entirely different types of accounts. However, no two accounts can share the same email address - even if the accounts are of different types.
If your portal is configured to use SAML SSO, the preferred way to resolve this issue is described below:
- At your Identity Provider (Google GSuite, ClassLink, Azure AD, etc.), be sure that you are transmitting SAML attributes for first name, last name and email address.
- "Identity Provider" is usually abbreviated as IdP.
- If possible, you should transmit these attributes using the standard urn:oid names.
- The standards for each of these attributes are -
First name = urn:oid:2.5.4.42
Last name = urn:oid:2.5.4.4
Email = urn:oid:0.9.2342.19200300.100.1.3
If your IdP does not allow you to customize the SAML attribute names in this way, you can create attribute renaming rules at the streaming portal as described in this document.
Note: These new attribute names will also need to be used for any existing and additional role mapping you have on your Swank streaming portal.
Other options:
- You can bypass SSO and sign into your portal using your registered account credentials by using the "Sign In Another Way" link.
- You can delete your registered account entirely. However if you are an Admin level user, this may not be advisable.
- If SSO functionality should ever stop working, you will need another way of signing into the portal in order to repair the issue.
- You can delete or change the email address associated with your registered account.
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Assuming your email system supports it, a "plus tagged" email address should function exactly the same as the original email address.
- For Example: user@swankmp.com could be changed to "user+dc.swankmp.com" In this example, I used "+dc" to denote that this address is used with the Digital Campus service. Messages sent to either address should arrive at the same inbox.
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- You could use an alternate email address for your SAML SSO (or registered) account.
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