Cinelink - Error 9

Issue: Cinelink displays Error 9. This error message typically means that the Cinelink is having difficulty reading the video file from storage.  This usually means one of two things: 

1. The movie copied to the device during the update process became corrupted. 
   • If other titles play fine, the storage is likely okay. Contact Swank Digital Support to force a new download. Connect your Cinelink to the internet to receive the new download.
2. There may be an issue with the Cinelink storage.
   • If multiple files fail, contact Swank Digital Support to request new downloads. Connect your Cinelink to the internet to receive the new downloads.
   • If problems persist after re-downloading, the storage is likely faulty and the device needs to be replaced. Contact your Account Executive to discuss a replacement.