Dwaine Webb
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Articles
Recent activity by Dwaine Webb-
Content Protection - Samsung LYNK
Summary Swank can leverage Samsung LYNK encryption as another reliable option in content protection solutions. Samsung LYNK is an encryption technology developed by Samsung for the secure delivery ...
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On-Premise Streaming - Supported Systems
Mobile Devices: iOS, iPadOS, and Android The content will play in the browser natively. Swank Streaming only supports operating systems and browsers currently supported by Apple. The current suppor...
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DMP - Ingest Issue
Digital Media Player (DMP) updates will occasionally show a false report "Update Completed With Errors" when there are no issues. We advise to look at the Update Tab and see if all titles show "Suc...
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Cloud Streaming - User Roles
Role Descriptions There are several roles with different levels of access: Basic: Individuals with the basic role may view titles that are shared to them in the form of a Watch link provided by an...
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DMP - Playback Issue
Table of Contents Display Issue Content Issue Display Issue Does the title appear to be playing, but there is nothing on the video output display? Try switching the video output resolutio...
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Cinelink™ - Remote Control Issues
If your Cinelink remote is no longer working or has been misplaced, please note that a keyboard/mouse can be used in its place. Below is a link to the Cinelink Keyboard Controls if needed. Cinelin...
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Cloud Streaming - Direct Watch Links
If your student(s) attempt to access your Digital Campus portal and are presented with this message:You do not have access to the page you requested THEN the following conditions are true: The u...
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Cloud Streaming - Google SAML V2 Troubleshooting
Confirm Google App Configuration Issue: SAML request/response returns an unexplained error. Resolution: From the Google Workspace account, go to Apps / Web and mobile apps and select the Swank appl...
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DMP - Schedule Issue
Is the system clock correct? If the clock is incorrect, follow these steps to correct it: Close the DMP software. This is necessary to allow the software to recognize the time change when star...
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On-Premise Streaming - Troubleshooting Video Playback Issues
626, 699 or 620 Errors for All Titles Issue: Required network end points may not be reachable. Video playback errors (such as 626, 699 or 620 errors) most commonly occur when a playback device is ...