Dwaine Webb
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Articles
Recent activity by Dwaine Webb-
Cloud Streaming - Audio Cine Support
For technical support concerning Audio Cine streaming sites, please contact the support email below. Audio Cine Support: support@acf-film.com
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Cinelink - Alternative Power Plug Options
TYPE G - UK TYPE I - AUS/ARG/CHN/NZL TYPE F - SCHUKO - CEE 7/4
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Content - PAL Playback Issues
SummaryIf you are experiencing difficulties with playing Swank PAL content, we recommend going through the following troubleshooting steps carefully to help resolve the issue. These steps are desig...
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Cinelink - Content Download Issues
Occasionally, performing a simple restart of your device can effectively resolve any lingering issues that might be preventing downloads from continuing smoothly. Restarting helps clear temporary g...
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Cloud Streaming - Will I be logged out after a certain time because of inactivity?
After authenticating to your streaming portal, your session will be active for 24 hrs before being prompted for credentials again.
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On-Premise Streaming - Troubleshooting Connectivity Issues
SummaryThis article is designed to provide assistance for troubleshooting connectivity problems that may arise between a client device and the Swank Streaming Server. It aims to guide users through...
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Cloud Streaming Authentication - You do not have access to the page you requested
Issue: Login results in a "You do not have access to the page you requested." message.Cause: You have attempted to access something other than a direct watch link with an account that has been assi...
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Cinelink - Will not Power On
Do not connect the Cinelink™ player's power cord until all other connections have been made and your display/projector is powered on.Please keep in mind the remote can only be used to power down th...
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Cinelink - Content Ingest Issues
In order to process USB hard drive content updates, please ensure to follow these steps: Attach the USB hard disk to your Cinelink™ using the included USB cable. The content update process will beg...
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On-Premise Streaming - I have a Black/Blank Video with Audio (HDCP Issue)
Issue: You see no video or a black square where video should appear but are still hearing the audio. You may be encountering issues related to HDCP. HDCP ensures that any connection between a playb...