Dwaine Webb
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Articles
Recent activity by Dwaine Webb-
Cloud Streaming - I do not see any Title Requests
Issue: You received an email notification that there are Title Requests awaiting your approval, but when you login they are not visible. Resolutions:Check the filters for Title Requests to ensure t...
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Cloud Streaming Authentication - I don't see the Single Sign On(SSO) button
If you have configured single sign on (SSO) and you do not see the SSO button, this could be for a few different reasons: Activate SSOMake sure you have activated SSO in your cloud streaming portal...
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DMP - Hard Drive Replacement
If you have a failed HDD and need some guidance on swapping in a replacement, you can use the instructions/video below. VideoNote: This video is for a Dell PowerEdge R420, but it shoulds still give...
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DMP - Video Output Flickering Rapidly During Next Up Intermissions
Issue: PowerEdge R415 flickering/experiencing picture loss every 15-20 seconds during "Next Up" intermission.Cause: This issue arises from this processor BIOS setting. The CPU is cycling down (and...
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On-Premise Streaming - Motherboard/CMOS Battery Failure
Common Symptoms of CMOS Battery Failure POST or Boot Warning Messages - During POST you may see messages like: “Alert! System battery voltage is low” “Time‑of‑day not set – please run SETUP pro...
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DMP - Motherboard/CMOS Battery Failure
Common Symptoms of CMOS Battery Failure POST or Boot Warning Messages - During POST you may see messages like: “Alert! System battery voltage is low” “Time‑of‑day not set – please run SETUP pro...
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On-Premise Streaming - Application is Crashing
Issue: When navigating to the streaming server website, it is presenting an error message similar to the example below.Resolution: Sometimes a simple reboot of the server can help clear temporary g...
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DMP - New Content Ingested, Existing Content License Updated to Future Date
Issue: New content has been successfully ingested, but the license for existing content has been pushed to a future date.Cause: This can occur if you ingest your new content prior to the license st...
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DMP - Hard Drive Failure (LED Flashing or Off)
Confirm Status of Hard DriveReview the graph below for the led drive status indicator code. Hard Drive ReplacementIf a faulty hard drive is identified, you can try reseating it (Pull it out and t...
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Full List of Content (Blu-ray, DVDs, Streaming, etc..)
For a list of content available to your market, you can go to https://www.swank.com/, click Markets from the top menu, and select the appropriate market to be directed to information specific to yo...