Dwaine Webb
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Articles
Recent activity by Dwaine Webb-
Content - Closed Captions and Subtitles
Closed CaptionsSwank encodes closed captioning to CEA-608 and CEA-708 for the majority of the available encodes. For specific encode information click more info for the desired encode listed here: ...
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Standard DVD/Blu-ray Playback Issues
Computer PlaybackIf you are attempting to play a standard DVD or Blu-ray from your computer, please be aware that not all computers will support DVD/Blu-ray playback natively. The device will requi...
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Cloud Streaming - 620, 626, 699 Error Codes (DRM Issues)
Table of Contents Summary Supported Systems Browser Issues Network Issues Content Filtering Applications Classroom Presentation Board Playback Issues Error code received while using a proxy. Su...
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Content - DRM Error Codes (619, 620, 626, 699)
Table of Contents Summary Network Issues Content Filtering Applications SummaryVideo playback errors (such as 626, 699 or 620 errors) most commonly occur when a playback device is having difficulty...
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Cloud Streaming - Audio Troubleshooting
OverviewAudio issues can be caused by several different elements within the playback environment. Use the Issue Scope Check to narrow down the issue. Content File Issues Device Issues Signal Path I...
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Cloud Streaming - Download Manager - Audio Troubleshooting
OverviewAudio issues can be caused by several different elements within the playback environment. Use the Issue Scope Check to narrow down the issue. Content File Issues Device Issues Signal Path I...
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Cloud Streaming - Download Manager - Content Specifications
Encode SpecificationsFile StructureMPEG-4Video Encode:AVCAudioAAC-LC (stereo) 125kb/s, 48 kHz, 2 channelsBitrateContent with an HD masterContent with an SD master3000 Kb/sec, @ 720p1500 Kb/sec @480...
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Cinelink - General Audio Troubleshooting Steps
SummaryCinelink audio issues can be caused by several different elements within the playback environment. Content File Issues Signal Path Issues Cinelink Device Issues Volume Level: The audio outpu...
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DMP - Audio Issues
Basic Troubleshooting Steps Check any cabling between your DMP and the speaker/audio output. Make sure that the cables are secured properly at both ends. Test with a known working cable to ensure n...
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DMP - Software Update/Install
Note: If you have a DMP 8 please refer to the following article: DMP 8 Software Update/Install In-Place UpgradeIf you are not on the latest version you should see an Update Available button in the ...