DMP - Remote Access

There are a couple ways you could go about accessing your DMP remotely:

1. Windows Remote Desktop
   • The Local User account credentials can be used to remote in with Windows Remote Desktop. If you do not have the credentials, you can contact the Swank Digital Support Team.

2. LogMeIn (LMI)

   • In order to access your DMP's from a remote location, we advise doing so via LogMeIn (LMI).  LMI only requires an outbound connection via port 443 which would communicate with the secure.logmein.com end-point.  The technician would then access the DMP from the console at logmein.com. Installation details can be found at the following link:
     • LogMeIn Install – Swank Motion Pictures, Inc. (zendesk.com)
   • If you would like to move forward with this route, contact the Digital Support team to provide temporary credentials to run the install file. Note the credentials will expire at the end of the day they are issued on.
   • Notify us after the installation on the DMP and we will send your technician an invitation (via email) to view and control the machine.  

Additional LMI Information/Resources

LogMeIn sessions

Once installed, the Swank DMP will maintain a constant SSL-secured connection with one of the LogMeIn gateway servers in a secure datacenter. This link is initiated by the host agent on the Swank DMP Server and firewalls treat it as an outgoing connection, like secure web-browsing traffic.
Remote Management sessions are established through the SMP Digital Support portal. SMP support representatives are required to authenticate to this portal prior to accessing your server. SMP support can monitor the status of each server as well as exchange data through the host agent via the secure gateway. The traffic between the client session and the host agent is encrypted over SSL. The client session with a host agent will also need to authenticate itself to the host prior to any data exchange or remote session. Once the host has verified the client's identity and authorized the client to access the computer, the actual remote access session begins.
 

LogMeIn Data Encryption

The SSL/TLS standard defines a wide range of cipher suites, such as RC4 and 3DES, and some implementations offer more advanced suites that include AES as well. RC4 operates on 128-bit keys, 3DES uses 168 bit keys. AES can utilize 128 or 256-bit keys. The client and the host agree on the strongest cipher possible. The client sends the host a list of ciphers it can use and the host chooses the one it prefers from this list.
The SSL/TLS standard does not define how the host should choose the final cipher. In LogMeIn, the host simply selects the strongest available cipher suite that the client has offered.
This method allows both the client and the host to decline the use of specific data-encryption algorithms without needing to update both components. A more detailed overview of LogMeIn security is available upon request.  

LMI Security Whitepaper can be located here: 

• http://help.logmein.com/articles/en_US/Product_Guide/LogMeIn-Security-White-Paper-PG-sfpg0169

LMI HIPAA compliance information can be located here:

• https://secure.logmein.com/welcome/documentation/EN/pdf/common/LogMeIn_HIPAA.pdf

Note: If you have a DMP 9, LMI should come pre-installed. Contact Swank Digital Support and we will send your technician an invitation (via email) to view and control the machine.