Dwaine Webb
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Articles
Recent activity by Dwaine Webb-
On-Premise Streaming - I am Unable to Play Content from my Presentation/Smart Board
Issue: Swank Motion Picture video streams require that the playback devices support Widevine Digital Rights Management (DRM). Customers have reported that classroom presentation boards listed belo...
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On-Premise Streaming - 626, 699 or 620 Errors
SummaryVideo playback errors (such as 626, 699 or 620 errors) most commonly occur when a playback device is having difficulty obtaining a license to play the title. This licensing process takes pl...
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On-Premise Streaming - How does the streaming server connect to the network?
The Swank Streaming Server can be located in your datacenter or MDF closet. At a minimum, the server should be physically secured and have a 1 Gigabit (Gbps) Ethernet connection to your network.
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Cloud Streaming - Download Manager Technical Requirements
Hardware and Software Requirements Windows 10.0.15063 (also known as version 1703, Creators Update) Downloads are not available for Apple products at this time. Which version of Windows operati...
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Cinelink - Duplicate caption descriptions
Currently, the Cinelink system is unable to distinguish between different sub-variations within a single language. This limitation arises because the audio or subtitle tracks are identified solely ...
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Cloud Streaming - Playback is Freezing, Buffering, or Stuttering
Swank Cloud Streaming titles are encoded to support Adaptive Bitrate Streaming in order to be as network friendly as possible. Adaptive Bitrate Streaming technologies have several key features.They...
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Cloud Streaming - I have a Black/Blank Video with Audio (HDCP Issue)
Issue: You see no video or a black square where video should appear but are still hearing the audio. You may be encountering issues related to HDCP. HDCP ensures that any connection between a playb...
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Cinelink - Remote is not Working
If your Cinelink remote is no longer working or has been misplaced, please note that a keyboard/mouse can be used in its place. Below is a link to the Cinelink Keyboard Controls if needed.Cinelink ...
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Cinelink - Remote Will Not Power On Cinelink
Issue: Are you attempting to power on the Cinelink with the remote or the button on the front of the device?Resolution: Please keep in mind the remote can only be used to power down the Cinelink. Y...
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Cinelink - Display is not Working
If you are using a single display, please ensure you are connected to HDMI 1.If you are using dual-display mode, the Cinelink™ user interface is always displayed on HDMI 2, while the movie is displ...