Dwaine Webb
- Total activity 367
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 226
Articles
Recent activity by Dwaine Webb-
Content - Why are there Black Bars Around My Content?
Overview - Understanding Letterboxing, Pillarboxing, and Window Framed VideoWhen watching streaming video, you may notice black bars around the image. This is usually expected behavior related to a...
-
Content Delivery - Troubleshooting Aspera Download Issues
Below are several general items you may consider examining on your device if you encounter any issues with your download. Required Network Endpoints Below are the required endpoints, protocols, and...
-
Where is my Customer Number?
Your customer number can be found on your order/shipment invoice, or you can reach out to your Swank Account Executive and they can provide it to you. A list of available markets and how to contact...
-
Swank Cached License Server V2 - Technical Requirements
VM Requirements 1 vCPU 6 GB vRAM 8 GB Storage Network Requirements The license server requires access to the following URLs on a periodic basis. Please make sure all firewall rules are in pl...
-
Content - Pro:Idiom Decryption Issues
If you are experiencing playback issues with your Pro:Idiom content that appear to be related to decryption problems, it is important to carefully review the general guidance provided below. These ...
-
Cloud Streaming - I do not see any Title Requests
Issue: You received an email notification that there are Title Requests awaiting your approval, but when you login they are not visible. Resolutions:Check the filters for Title Requests to ensure t...
-
Cloud Streaming Authentication - I don't see the Single Sign On(SSO) button
If you have configured single sign on (SSO) and you do not see the SSO button, this could be for a few different reasons: Activate SSOMake sure you have activated SSO in your cloud streaming portal...
-
DMP - Hard Drive Replacement
If you have a failed HDD and need some guidance on swapping in a replacement, you can use the instructions/video below. VideoNote: This video is for a Dell PowerEdge R420, but it shoulds still give...
-
DMP - Video Output Flickering Rapidly During Next Up Intermissions
Issue: PowerEdge R415 flickering/experiencing picture loss every 15-20 seconds during "Next Up" intermission.Cause: This issue arises from this processor BIOS setting. The CPU is cycling down (and...
-
On-Premise Streaming - Motherboard/CMOS Battery Failure
Common Symptoms of CMOS Battery Failure POST or Boot Warning Messages - During POST you may see messages like: “Alert! System battery voltage is low” “Time‑of‑day not set – please run SETUP pro...