Chris Phillips

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  • How to transmit UserID in SAML responses (ADFS)

    Some SAML compatible Identity Providers (IdPs) may not transmit UserID information in the expected part of the SAML response.  ADFS or Azure AD are two IdPs which may not transmit this information ...

  • Sign In With Google button is grayed out (Google OAuth)

    Symptom: Users accessing your Digital Campus portal are unable to click the "Sign In With Google" button because it is grayed out or unavailable.   Explanation: This typically occurs with Digital C...

  • Required network end points for cloud streaming portals

    The following network end points must be reachable by client devices in order for your cloud streaming portal service to function correctly.  Failure to whitelist these end points can result in vid...

  • Cinelink Playback -1 Error

    If your Cinelink device fails to detect HDCP along the signal path for the device's HDMI 1 port, it may present a Playback -1 error when you attempt to play a movie.  You may also see a red HDCP in...

  • Processing Cinelink content updates

    All Cinelink profiles are set to upload to Aspera for network content delivery. Some Cinelink customers may be in environments where internet access is not readily available.  These customers will ...

  • You do not have access to the page you requested

    IF your K-12 students attempt to access your Digital Campus portal and are presented with this message:You do not have access to the page you requested THEN the following conditions are true: The ...

  • Flickering video output on DMP 8

    If you are experiencing flickering video output from a DMP 8 unit, chances are the unit is probably using an AMD CPU.  For example, DMPs built using a Dell R415 have AMD CPUs.  This video flickerin...

  • Testing SAML Login Attributes

    This guide is intended to help administrators through the process of testing SAML login attributes. While testing the SAML login attributes is not required, it can be useful when mapping roles for ...