Chris Phillips
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Activity overview
Latest activity by Chris Phillips-
Chris Phillips created an article,
Cloud Streaming - Single Sign-On (SSO) Troubleshooting
This document servers to provide general troubleshooting information for SSO authentication issues you may experience after completing your SSO configuration. You do not have access to the page y...
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Chris Phillips created an article,
Cloud Streaming - Prompts for Additional Account Information
As of August 2023, Swank Motion Pictures is making an effort to complete the account information for all Instructor and Admin level users of our cloud-hosted streaming portals. If your account info...
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Chris Phillips created an article,
Cloud Streaming - How to transmit UserID in SAML responses (ADFS)
Some SAML compatible Identity Providers (IdPs) may not transmit UserID information in the expected part of the SAML response. ADFS or Azure AD are two IdPs which may not transmit this information ...
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Chris Phillips created an article,
Cloud Streaming - Troubleshooting Video Playback Issues
626, 699 or 620 Errors for All Titles Issue: Required network end points may not be reachable. Video playback errors (such as 626, 699 or 620 errors) most commonly occur when a playback device is ...
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Chris Phillips created an article,
Cloud Streaming - Proxy Configuration - OpenAthens
This article will help you configure your Cloud Streaming portal to utilize your OpenAthens proxy. Please note that the configuration discussed below does not alter the functionality of your proxy...
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Chris Phillips created an article,
Cloud Streaming - Proxy Configuration - Web Access Management (WAM)
This article will help you configure your Cloud Streaming portal to utilize your Web Access Management (WAM) proxy. Please note that the configuration discussed below does not alter the functional...
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Chris Phillips created an article,
How to capture an http archive (HAR) file
An http archive (HAR) file can be useful for troubleshooting network or browser issues. A HAR file is a recording of your browser's activity for a given moment in time. If your computer is having...
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Chris Phillips created an article,
Cinelink™ - Playback -1 Error
If your Cinelink device fails to detect HDCP along the signal path for the device's HDMI 1 port, it may present a Playback -1 error when you attempt to play a movie. You may also see a red HDCP in...
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Chris Phillips created an article,
Cinelink™ - Network Assessment Tool (CNAT)
If your Cinelink device is having difficulty downloading content or software updates, there may be an issue with your network connectivity. Restrictive network rules or firewalls can sometimes int...
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Chris Phillips created an article,
Cinelink™ - Keyboard/Mouse Controls
Mouse: The mouse will select menu features and can start playback. Once playback is initiated, the mouse will not control any other features. A keyboard or the remote is required to exit playback. ...