Chris Phillips
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Articles
Votes on activity by Chris Phillips-
Prompts for additional account information
As of August 2023, Swank Motion Pictures is making an effort to complete the account information for all Instructor and Admin level users of our cloud-hosted streaming portals. If your account info...
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Portal may appear blank or empty when viewed via EZ Proxy
This article is intended for Digital Campus customers who have configured their Digital Campus (DC) portal to allow for off-campus access via EZ Proxy. Please be aware of an unusual issue that may...
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Do not embed single sign on authentication pages in frames
When a single sign on (SSO) authentication page is embedded in another web browser frame, you may encounter authentication errors that can be frustrating for your users. For example, some learning...
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How to transmit UserID in SAML responses (ADFS)
Some SAML compatible Identity Providers (IdPs) may not transmit UserID information in the expected part of the SAML response. ADFS or Azure AD are two IdPs which may not transmit this information ...
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Sign In With Google button is grayed out (Google OAuth)
Symptom: Users accessing your Digital Campus portal are unable to click the "Sign In With Google" button because it is grayed out or unavailable. Explanation: This typically occurs with Digital C...
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You do not have access to the page you requested
IF your K-12 students attempt to access your Digital Campus portal and are presented with this message:You do not have access to the page you requested THEN the following conditions are true: The ...
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Flickering video output on DMP 8
If you are experiencing flickering video output from a DMP 8 unit, chances are the unit is probably using an AMD CPU. For example, DMPs built using a Dell R415 have AMD CPUs. This video flickerin...
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Processing Cinelink content updates
All Cinelink profiles are set to upload to Aspera for network content delivery. Some Cinelink customers may be in environments where internet access is not readily available. These customers will ...
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Required network end points for cloud streaming portals
The following network end points must be reachable by client devices in order for your cloud streaming portal service to function correctly. Failure to whitelist these end points can result in vid...
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Troubleshooting video playback errors
Required network end points may not be reachable Video playback errors (such as 626, 699 or 620 errors) most commonly occur when a playback device is having difficulty communicating with our licens...