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Third Party Streaming Provider Support

Ryan Barnes
  • Updated

Since you are attempting to utilize a third-party service for your event, Swank is limited in the support that we are able to provide.  If you are using any of the major streaming services and require support, please reach out to the service directly or reference some of our troubleshooting tips below: 

  1. Netflix
  2. Amazon Prime Video
  3. Hulu
  4. Disney+
  5. Apple TV+
  6. HBO Max
    • Website: www.hbomax.com
    • Customer Service: 1-855-9-HBOMAX (1-855-942-6629)
  7. Peacock
  8. YouTube Premium
  9. Paramount+
  10. Discovery+

 

If you are having issues with projecting your streaming or downloaded content, please see some common issues below. For further assistance, please contact the streaming provider at the contact above: 

  1. HDCP Compliance
    1. If you are attempting to stream HD (high-definition) content, all of these services will require HDCP compatibility throughout the signal path.
      1. https://help.disneyplus.com/article/disneyplus-en-us-hdmi
      2. https://www.primevideo.com/help?nodeId=GU85HKX66NVFNQ9Y#:~:text=Ensure%20that%20any%20external%20device,Check%20your%20Internet%20connection
    2. TIP: If your system is not HDCP compliant, you may be able to stream the SD (standard-definition) format if available to avoid the HDCP requirement 
  2. Disney+ app
    1. Current State as of October 2, 2023 (Subject to change), if you are trying to Download the content from Disney+ in the app to play disconnected from the network, please note there is a limitation in the iOS and Android Apps that prevents one from displaying this on an external device. You will only be able to stream content from a laptop or desktop computer, while connected to the internet and display to an external display. Additional information on Disney+ downloads can be found here: https://help.disneyplus.com/article/disneyplus-en-us-downloads
    2. TIP: Attempt playback (stream) using a laptop or desktop computer
  3. Device Compatibility:
    • Not all devices may have the necessary ports or wireless capabilities to connect to a projector.
    • The projector and the device may not support the same connection methods (e.g., HDMI, VGA, AirPlay, Chromecast).
  4. Digital Rights Management (DRM):
    • Streaming services use DRM to prevent unauthorized copying and sharing. Some DRM schemes may block the output to external devices like projectors.
  5. Resolution Mismatch:
    • The resolution of the content and the supported resolution of the projector may not match, leading to playback issues.
  6. Connection Issues:
    • Loose or faulty cables, or a weak or interrupted wireless connection, could prevent successful playback.
  7. Projector Settings:
    • Incorrect input source selected on the projector, or other incorrect projector settings.
  8. Software or App Limitations:
    • Some apps may have limitations or restrictions on external display playback.
  9. Network Restrictions:
    • In some corporate or institutional settings, network restrictions might prevent successful streaming or playback on a projector.
  10. Outdated Software/Firmware:
    • Outdated software on your streaming device or outdated firmware on your projector might cause playback issues.
  11. Codec Support:
    • The codec used to encode the digital file might not be supported by the device or the projector.
  12. Hardware Failures:
    • Malfunctioning hardware either in the streaming device or the projector might result in playback failure.

Troubleshooting these issues typically involves checking the connections, ensuring that the hardware and software are up to date, verifying that the settings are correct, and checking for any restrictions or limitations in the DRM, app, or network settings.

 

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