Manage Devices

Users who have reached the maximum number of allowed devices (10) will be presented with the following error message when attempting to sign in:

"This account has exceeded the number of devices permitted. Log into your account from a previously used device and manage the list of devices associated with your profile."

To avoid this error, registered devices can be cleared using one of the following methods:

1. Log into the account from a previously used device and clear devices by going to Device Manager.
2. Navigate to the Users Manager area from an account with the Administrator role 
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   • On the far right of the affected account you will see a drop-down menu with the Manage Devices option. 
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Both of these methods will bring you to a screen where you can select the logged devices and remove them.

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Note: Device tracking applies only to registered users of non-shared accounts.

• Proxy users, Single Sign On (SSO) users and IP authenticated users are not affected.
• Accounts classified as "shared" are not affected.
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Please bear in mind that every browser on every device used with this account counts as a different device.