Cloud Streaming Authentication - You do not have access to the page you requested

Issue: Login results in a "You do not have access to the page you requested." message.

Cause: You have attempted to access something other than a direct watch link with an account that has been assigned the Basic role. 

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Resolution: The Basic role will only have access to direct watch links provided by an instructor. Anything accessed outside of direct links will result in the unauthorized access page. If the account experiencing the issue needs to be mapped to an Admin or Instructor role you will need to map the account to the appropriate role.

You can reference the appropriate guides below for how to map an account to an elevated role. 

Note: If you are using individual role mapping, please keep in mind it is case sensitive, and you will need to enter your email/userid accordingly.

• Registered account - Under the Modify Existing Registered Accounts Section of the guide below.
  • Cloud Streaming - Registered Accounts – Swank Motion Pictures, Inc.
• SAML - Under Step 3 – Role Mapping, User Authorization, and Permission Elevation Section of the guide below.
  • Cloud Streaming - SAML Authentication Configuration – Swank Motion Pictures, Inc.
• Google OAuth - Under Step 10 Configure Digital Campus Portal section of the guide below.
  • Cloud Streaming - Google Gsuite Oauth SSO Integration – Swank Motion Pictures, Inc.