Occasionally, performing a simple restart of your device can effectively resolve any lingering issues that might be preventing downloads from continuing smoothly. Restarting helps clear temporary glitches or system conflicts that may be causing interruptions. Once your device has rebooted, downloads often resume from where they left off without further complications. However, if restarting your device does not resolve the problem you are encountering, we recommend proceeding to the more advanced troubleshooting steps outlined below.
Verify Network Connectivity
Your Network and IT staff likely has firewall rules in place for security. There are certain ports that will need to be open for Cinelink to communicate with our content servers. Please provide the list at the link below under the internet section to your IT team and ask that they be "whitelisted" for the IP address the Cinelink will occupy: Cinelink Pre-Installation Requirements
- Advise your Network and IT staff that if they employ any "packet shapers" or "traffic shapers" on the network, the IP address the Cinelink device occupies need to be "Whitelisted" and provide appropriate bandwidth to allow for large file downloads (9 to 15 GB per movie)
- You can use our Cinelink network assessment tool linked here to confirm any network communication issues:
- Starlink Load Balance Issue - If you are load balancing between several Starlink dishes, we have seen issues in the past where load balancing between dishes was problematic. We had better success by setting up the Swank download to only utilize 1 Starlink Dish instead of load balancing between the set.
If you continue to experience difficulties even after verifying that there are no restrictions or blocks within your network that could be preventing downloads, please contact Swank Digital Support for additional assistance.
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