Cinelink Network Assessment Tool (CNAT)

If your Cinelink device is having difficulty downloading content or software updates, there may be an issue with your network connectivity.  Restrictive network rules or firewalls can sometimes interfere with a Cinelink's normal functionality. For full details on the Cinelink network requirements please refer to the "Internet" section of this document.

NOTE: If your Cinelink is running software older than version 1.5.0, please inquire with your salesperson about a possible replacement device.

The Cinelink Network Assessment Tool (CNAT) is intended to help customers troubleshoot their network connections for Cinelink devices.  In order to use the CNAT:

• Locate a Windows laptop with a working ethernet port
• Download the CNAT zip file (see link below) and extract it on that laptop
• Disconnect your ethernet cable from Cinelink's network port
• Connect that same network cable to your Windows laptop
  • Be sure to turn off your laptop's Wifi connection
• In the CNAT folder, double click NetworkAssessmentTool.exe
• Click Run
• When the test is complete, click the Save Output button and save the test output to a file (ie. output.txt)
• Send the output.txt file to [e-mail] for analysis
  • If necessary, include your network administration team on this message

A screenshot of the CNAT showing a successful test result:

Note: For Aspera sessions that are failing to authenticate, the most common issue is that the SSH authentication is being blocked.