Content - Troubleshooting Swank Decryption Issues – Swank Motion Pictures, Inc.

Summary

Below, you will find a detailed list of recommended troubleshooting steps designed to help resolve decryption errors encountered when using the Swank Decryption tool. These steps aim to guide you through identifying and fixing common issues that may prevent successful decryption, ensuring a smoother and more efficient process. Following these instructions carefully can help you pinpoint the root cause of the problem and apply the appropriate solution to restore functionality.

General Troubleshooting Steps

Decrypt Utility Notes

Make sure you are using the most up to date version of the decryption tool. To request an updated/new version contact Swank Digital Support and Include the following
- Facility/vessel name
- What type of system (brand/vendor) you are loading the content
- Order number of the drive you are trying to decrypt
Ensure you are using the correct version for your OS. You should find the following options in the SwankDecrypter.zip file:
- Windows
- Unbuntu x64
- Unbuntu x86
- CentOS 6
- CentOS 7

USB Drive Notes

Confirm drive is recognized by the machine being used for decryption.
Attempt testing with a different USB cable/port and a different PC.
Make sure only one Swank content drive is connected.

Aspera Download Notes

If you are downloading from Aspera, the files should be placed onto an NTFS formatted USB disk. Also be sure that the USB drive is large enough to contain all of the movie data.
Be sure to leave all files exactly as they are. Do not edit them, rename them or move the files to different locations. Note that the path to the content files should look similar to this:
- Drive Letter > Content > Order#> 1 > 1
  - For example:
    - F:\Content\1981600\1\1\
- You can find an example of the Content Order File Structure here: Content Specifications

Destination Path Notes

Confirm the destination path has been entered correctly. Dragging and dropping the folder into the command line is the most accurate method.
If the destination folder resides on a network share, ensure there is a good connection and the transfer is not getting interrupted or try decrypting it locally first.
Make sure the destination drive has enough space to receive the decrypted files.
1. Note: If you choose to set the destination path to OneDrive or any other cloud-based storage service, you may encounter decryption issues. These problems can arise due to synchronization delays, connectivity interruptions, or restrictions imposed by the cloud service. To ensure the most reliable result, we strongly recommend that you direct the destination path to a local drive on your computer.
2. If the file size looks incorrect, skip to file replacement at the bottom of this article.
Confirm you have the appropriate permissions to write to the destination path.

File Notes

Confirm the file(s) are complete. Partial files might show up as 0 KB and have a description of "Partial Download".
Confirm the file size appears accurate before/after decryption. Below is an example for 2 encode specifications, note your encode bit rate may vary from these examples.
- Video Format Average Half Hour Show Size Average Movie Size
  
  SD (8 Mbps) 1.44 GB 5-8 GB
  
  HD (15 Mbps) 2.9 GB 13-15 GB
The content file extension should be .exe before decryption.

File Replacement

If you're still experiencing issues after following the previous steps, the content files or content drive could be corrupt.

If the files were downloaded from Aspera attempt to re-download to an alternate USB drive.
If the files are not available on Aspera or not correct, contact your Swank Account Executive to inquire about sending replacement files.

Specific Error Notes

Failed to Rename File

If you are getting a message stating "Failed to rename file..."
- Confirm you have the appropriate permissions to write to the destination path.
- Confirm the file(s) mentioned in the error are complete. Partial files might show up as 0 KB and have a description of "Partial Download".

Error 5

Indicates "Access denied".

Common causes:

Insufficient permissions on the source drive or destination folder
Disk space issues on the destination

Resolution steps:

Try changing the destination path or running with admin privileges.

Error 8

Indicates "Not enough storage is available to process this command." It's a memory/resource issue, not a disk space problem

Common causes:

Insufficient available RAM during the decryption process
System resource exhaustion (too many processes running)
Very large files being decrypted on a machine with limited memory
Corrupted or fragmented system memory allocation