Dwaine Webb
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Articles
Recent activity by Dwaine Webb-
Cinelink™ - Freeze on Boot Up
Issue: The Cinelink device only displays the Cinelink logo on boot up. Resolution: When you have two displays connected to the Cinelink, it’s normal for HDMI 1 to display only the Cinelink logo unt...
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On-Premise Streaming - Content Delivery
Summary There are three ways to receive content for your On-Premise Streaming Server; Network Delivery Directly to the Server, USB Hard Drive Delivery, or Network Download via Aspera. All On-Premi...
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Cloud Streaming - Registered Accounts
Registered accounts are created directly on the Swank Cloud Streaming portal by an Administrator. This can be done as individual accounts or as a bulk load. We do not recommend this as a primary au...
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DMP - Audio Issue
Check any cabling between your DMP and the speaker/audio output. Make sure that the cables are secured properly at both ends. Test with a known working cable to ensure no issues with the cable. Cl...
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Content Protection - Samsung LYNK
Summary Swank can leverage Samsung LYNK encryption as another reliable option in content protection solutions. Samsung LYNK is an encryption technology developed by Samsung for the secure delivery ...
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On-Premise Streaming - Supported Systems
Mobile Devices: iOS, iPadOS, and Android The content will play in the browser natively. Swank Streaming only supports operating systems and browsers currently supported by Apple. The current suppor...
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DMP - Ingest Issue
Digital Media Player (DMP) updates will occasionally show a false report "Update Completed With Errors" when there are no issues. We advise to look at the Update Tab and see if all titles show "Suc...
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Cloud Streaming - User Roles
Role Descriptions There are several roles with different levels of access: Basic: Individuals with the basic role may view titles that are shared to them in the form of a Watch link provided by an...
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DMP - Playback Issue
Table of Contents Display Issue Content Issue Display Issue Does the title appear to be playing, but there is nothing on the video output display? Try switching the video output resolutio...
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Cinelink™ - Remote Control Issues
If your Cinelink remote is no longer working or has been misplaced, please note that a keyboard/mouse can be used in its place. Below is a link to the Cinelink Keyboard Controls if needed. Cinelin...