Dwaine Webb
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Articles
Recent activity by Dwaine Webb-
Content - Closed Captions and Subtitles
Closed Captions Swank encodes closed captioning to EIA-608 and EIA-708 for the majority of the available encodes. For specific encode information click more info for the desired encode listed here:...
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Cloud Streaming - Google OAuth Troubleshooting
Table of Contents Unable to Authenticate Access Blocked: Swank Streaming Server can only be used within its organization. You do not have access to the page you requested Sign in With Google Butto...
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Cinelink™ - Troubleshooting Playback/Display Issues
Table of Contents Display Issues Screen Discoloration HDCP Failure (Playback -1 Error) Display Issues If you are using a single display, please ensure you are connected to HDMI 1. If you are ...
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Cloud Streaming - FAQs
Question: What's The URL/Link to My Cloud Streaming Portal? Answer: Each instance of Swanks Cloud Streaming service has a unique identifier as part of the URL called the tenant path. If you do no...
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Content Delivery - USB Hard Drive Shipment
Summary Some customers may be in environments where internet access is not readily available. These customers can receive content updates via a physical USB hard drive shipment. Hardware Specifi...
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Cinelink™ - Troubleshooting Audio Issues
Cinelink audio issues can be caused by several different elements within the playback environment. Content File Issues Try to replicate this issue with multiple titles. If an issue is identi...
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DMP - Download Content From Aspera
If you are unfamiliar with downloading content from Aspera, please review the instructions linked below: Aspera Download Instructions The files you download should be placed onto an NTFS format...
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Cloud Streaming - Media Player Error Codes
Introduction This document describes the Swank Media player client error codes. Application Errors Code Displayed Error Causes Resolution 612 Application Error: Error Code 612 Mi...
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DMP 9 - Software Update/Install
In-Place Upgrade If you are not on the latest version you should see an Update Available button in the lower right corner of the DMP application. New Install The most recent version of the DMP9 S...
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Content Protection - Pro:Idiom
Summary Swank can leverage Pro:Idiom encryption as another reliable option in content protection solutions. Pro:Idiom is an encryption technology developed by LG for the secure delivery of high-def...