Dwaine Webb
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Articles
Recent activity by Dwaine Webb-
Content Delivery - USB Hard Drive Shipment
Summary Some customers may be in environments where internet access is not readily available. These customers can receive content updates via a physical USB hard drive shipment. Hardware Specifi...
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Cinelink™ - Troubleshooting Audio Issues
Cinelink audio issues can be caused by several different elements within the playback environment. Content File Issues Try to replicate this issue with multiple titles. If an issue is identi...
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DMP - Download Content From Aspera
If you are unfamiliar with downloading content from Aspera, please review the instructions linked below: Aspera Download Instructions The files you download should be placed onto an NTFS format...
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Cloud Streaming - Media Player Error Codes
Introduction This document describes the Swank Media player client error codes. Application Errors Code Displayed Error Causes Resolution 612 Application Error: Error Code 612 Mi...
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DMP 9 - Software Update/Install
In-Place Upgrade If you are not on the latest version you should see an Update Available button in the lower right corner of the DMP application. New Install The most recent version of the DMP9 S...
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Content Protection - Pro:Idiom
Summary Swank can leverage Pro:Idiom encryption as another reliable option in content protection solutions. Pro:Idiom is an encryption technology developed by LG for the secure delivery of high-def...
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Cinelink™ - Freeze on Boot Up
Issue: The Cinelink device only displays the Cinelink logo on boot up. Resolution: When you have two displays connected to the Cinelink, it’s normal for HDMI 1 to display only the Cinelink logo unt...
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On-Premise Streaming - Content Delivery
Summary There are three ways to receive content for your On-Premise Streaming Server; Network Delivery Directly to the Server, USB Hard Drive Delivery, or Network Download via Aspera. All On-Premi...
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Cloud Streaming - Registered Accounts
Registered accounts are created directly on the Swank Cloud Streaming portal by an Administrator. This can be done as individual accounts or as a bulk load. We do not recommend this as a primary au...
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DMP - Audio Issue
Check any cabling between your DMP and the speaker/audio output. Make sure that the cables are secured properly at both ends. Test with a known working cable to ensure no issues with the cable. Cl...