Dwaine Webb
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Recent activity by Dwaine Webb-
Cloud Streaming Authentication - User Unable to Authenticate via IP Address
Issue: User is trying to access their portal either directly or via a proxy. Their IP address is whitelisted at the portal. The customers are being prompted for a username and password with no acco...
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On-Premise Streaming - Does Access to Content Require User Authentication?
On a closed network, access to content does not require user authentication. Customers assign a static IP to the server that is not accessible via the public internet. Configuration of allowable IP...
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Cloud Streaming - Cannot stream this title in the browser you are currently using
Embedded Video PlayerIssue: The video player cannot be embedded in another page or frame. In the screen shot below we see the Swank video player page (in dark blue and gray) being embedded inside a...
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Cinelink - Screen Discoloration
The discolored video you're seeing can be due to a number of possible issues: An HDMI pin (or pins) is not making a proper connection with the display's HDMI input.The resolution of the Cinelink ou...
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Cinelink™ - User Guide - Chapter 1 - Getting Started
Chapter 1 - Getting StartedWelcome!Congratulations on choosing Cinelink™! Cinelink™ provides access to the best Hollywood movies, including early-window and new-release content. Entertain your patr...
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DMP - Content Specifications
SummaryDMP content is offered in both high definition (HD) and standard definition (SD) resolutions. Customers have the flexibility to choose the quality of the content they wish to experience. Hig...
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On-Premise Streaming - Supported Systems
Mobile Devices: iOS, iPadOS, and Android The content will play in the browser natively. Swank Streaming only supports operating systems and browsers currently supported by Apple. The current suppor...
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Cloud Streaming - Accessibility Conformance
About AccessibilitySupport materials for individuals with disabilities are provided whenever resources are available from the content providers. Often times this may be limited to captioning or sub...
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DMP - Audio Issues
Check any cabling between your DMP and the speaker/audio output. Make sure that the cables are secured properly at both ends. Test with a known working cable to ensure no issues with the cable. Cl...
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Cloud Streaming - Direct Watch Links
If your student(s) attempt to access your Digital Campus portal and are presented with this message:You do not have access to the page you requested Then one of the following conditions are true:...