Chris Phillips
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Recent activity by Chris Phillips-
Cloud Streaming - Troubleshooting Video Playback Issues
626, 699 or 620 Errors for All Titles Issue: Video playback errors (such as 626, 699 or 620 errors) most commonly occur when a playback device is having difficulty communicating with our licensing...
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Cloud Streaming - Single Sign-On (SSO) Troubleshooting
This document servers to provide general troubleshooting information for SSO authentication issues you may experience after completing your SSO configuration. You do not have access to the page y...
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Cinelink™ - Playback -1 Error
If your Cinelink device fails to detect HDCP along the signal path for the device's HDMI 1 port, it may present a Playback -1 error when you attempt to play a movie. You may also see a red HDCP in...
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Cinelink™ - Network Assessment Tool (CNAT)
If your Cinelink device is having difficulty downloading content or software updates, there may be an issue with your network connectivity. Restrictive network rules or firewalls can sometimes int...
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How to capture an http archive (HAR) file
An http archive (HAR) file can be useful for troubleshooting network or browser issues. A HAR file is a recording of your browser's activity for a given moment in time. If your computer is having...
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On-Premise Streaming - Client Content Upload Errors
Issue: Errors returned when uploading custom/client content. Resolution: The error most likely pertains to the H.264 profile that was used to encode the video. The solution is to ensure that eithe...
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Cinelink™ - Keyboard/Mouse Controls
Mouse: The mouse will select menu features and can start playback. Once playback is initiated, the mouse will not control any other features. A keyboard or the remote is required to exit playback. ...
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Cloud Streaming - Proxy Configuration - OpenAthens
This article will help you configure your Cloud Streaming portal to utilize your OpenAthens proxy. Please note that the configuration discussed below does not alter the functionality of your proxy...
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Cloud Streaming - Proxy Configuration - Web Access Management (WAM)
This article will help you configure your Cloud Streaming portal to utilize your Web Access Management (WAM) proxy. Please note that the configuration discussed below does not alter the functional...
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Cloud Streaming - Prompts for Additional Account Information
As of August 2023, Swank Motion Pictures is making an effort to complete the account information for all Instructor and Admin level users of our cloud-hosted streaming portals. If your account info...