DMP - Content Ingest Issues

Digital Media Player (DMP) updates will occasionally show a false report "Update Completed with Errors" when there are no issues. We advise looking at the Update Tab and see if all titles show "Success" and that all of the expected content is in the library. If so, you can likely ignore the error.

If the content was not ingested, it can be attributed to a couple factors:

Hard Drive Space

If the content hard drive gets full it cannot ingest additional content until disk space is made available.

• DMP 9: Under Support, you will see how much storage space is used and still available.
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• DMP 8: Under General Settings you will see how much storage space is used and still available.
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Space on the content drive can be freed up by deleting old, expired, or unusually large content from the Content Library area. Here's what we advise:

1. In the Content Library area, sort the content by License End date by clicking that column header.
2. Delete any content that has expired
3. Sort the content by Is Custom Content by clicking that column header
4. Delete any custom content that you are no longer using

Hopefully that should free up enough space on the DMP's hard drive to allow your content to be imported.

Application Issue

Normally the DMP software should purge expired content automatically, though it can take up to three weeks after the end license date before this purge occurs. If you find this is not occurring, it could be an indication of an issue with the software installation or an outdated version. If there is an issue with the software, try to reinstall.

Instructions to Uninstall/Reinstall the application:

• DMP 9 Software Update/Install – Swank Motion Pictures, Inc. (zendesk.com)
• DMP 8 Software Update/Install – Swank Motion Pictures, Inc. (zendesk.com)

Content Issues

Sometimes, one or more content files may become corrupted and require replacement. This corruption can occur due to various reasons, such as hardware failures or unexpected interruptions during file transfers. To resolve this issue, the corrupted files need to be identified and replaced with clean, intact versions.

• If the files were downloaded from Aspera, attempt to re-download to an alternate USB drive.
• If the files are not on Aspera, we may need to have your content resent.