DMP - Content Ingest Issues

Digital Media Player (DMP) updates will occasionally show a false report "Update Completed With Errors" when there are no issues. We advise to look at the Update Tab and see if all titles show "Success" and that all of the expected content is in the library. If so, you can likely ignore the error.

If the content was not ingested, it can be attributed to a couple factors:

Hard Drive Space

If the content hard drive gets full it cannot ingest additional content until disk space is made available.

• DMP 9: Under Support, you will see how much storage space is used and still available.
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• DMP 8: Under General Settings you will see how much storage space is used and still available.
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Space on the content drive can be freed up by deleting old, expired, or unusually large content from the Content Library area. Here's what we advise:

1. In the Content Library area, sort the content by License End date by clicking that column header.
2. Delete any content that has expired
3. Sort the content by Is Custom Content by clicking that column header
4. Delete any custom content that you are no longer using

Hopefully that should free up enough space on the DMP's hard drive to allow your content to be imported.

Note: Normally the DMP software should purge expired content automatically, though it can take up to three weeks after the end license date before this purge occurs. If you find this is not occurring, it could be an indication of an issue with the software installation or an outdated version. If there is an issue with the software, try to reinstall.

Instructions to Uninstall/Reinstall the application:

• DMP 9 Software Update/Install – Swank Motion Pictures, Inc. (zendesk.com)
• DMP 8 Software Update/Install – Swank Motion Pictures, Inc. (zendesk.com)

Encryption Issues

Sometimes the encryption process has issues and one or more files on the drive get corrupted. In these cases, the best resolution is to have your Account Executive reorder the content.