Summary
There are three ways to receive content for your On-Premise Streaming Server; Network Delivery Directly to the Server, USB Hard Drive Delivery, or Network Download via Aspera. All On-Premise Streaming Servers are enabled for automatic internet delivery. Some customers may be in environments where internet access is not readily available. These customers can receive content updates via a physical USB hard drive shipment in addition to having the ability to download content from Aspera if they can connect to the internet. Additional details for each method are provided below.
Table of Contents
Network Delivery Directly to Streaming Server
In order to download content, you will need to connect your streaming server to a network with internet access that will allow the server to communicate back to Swank. Your Network and IT staff likely have firewall rules in place for security. There are certain ports that will need to be open for the streaming server to communicate with our content servers. Please provide the document linked below to your IT team and ask that they allow the endpoints listed under the Network Requirement section.
Advise your Network and IT staff that if they employ any "packet shapers" or "traffic shapers" on the network, the IP address the server occupies need to be "Whitelisted" and provide appropriate bandwidth to allow for large file downloads (5 to 7 GB per movie).
Delivery Issues
- To confirm connectivity to Swank content servers you can navigate to http://localhost/diagnostics in a browser from the streaming server. Confirm Aspera Transfer Service and Manager Service Running have green check marks (below).
- Try restarting the server if the Manager Service is not running.
USB Hard Drive Delivery
Some customers may be in environments where internet access is not readily available. These customers can receive content updates via a physical USB hard drive shipment. Additional details for ingesting USB hard drive content can be found at the link below.
Ingest Issues
If your content hard drive is not ingesting, please contact Swank Digital Support with the order number you are having an issue with and the service tag number of the streaming server. The order number will be printed on the barcode label attached to the USB hard drive.
Network Download via Aspera
Some customers prefer to download the USB hard drive shipment payload from Aspera (hosted by us) and create USB drives with it at their location. This would need to be discussed with your Account Executive to configure an Aspera account. Once the content order is downloaded, you would process it the same way as a physical USB hard drive (detailed above). Additional details about downloading from Aspera can be found at the following link: Aspera Content Downloads
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