Chris Phillips

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Activity overview

Latest activity by Chris Phillips
  • Chris Phillips created an article,

    You do not have access to the page you requested

    IF your K-12 students attempt to access your Digital Campus portal and are presented with this message:You do not have access to the page you requested THEN the following conditions are true: The ...

  • Chris Phillips created an article,

    Flickering video output on DMP 8

    If you are experiencing flickering video output from a DMP 8 unit, chances are the unit is probably using an AMD CPU.  For example, DMPs built using a Dell R415 have AMD CPUs.  This video flickerin...

  • Chris Phillips created an article,

    Processing Cinelink content updates (via hard drive)

    Some Cinelink customers may be in environments where internet access is not readily available.  These customers will receive Cinelink content updates via a physical USB hard drive shipment.  In ord...

  • Chris Phillips created an article,

    Required network end points for cloud streaming portals

    The following network end points must be reachable by client devices in order for your cloud streaming portal service to function correctly.  Failure to whitelist these end points can result in vid...

  • Chris Phillips created an article,

    Troubleshooting video playback errors

    Required network end points may not be reachable Video playback errors (such as 626, 699 or 620 errors) most commonly occur when a playback device is having difficulty communicating with our licens...

  • Chris Phillips created an article,

    Testing SAML Login Attributes

    This guide is intended to help administrators through the process of testing SAML login attributes. While testing the SAML login attributes is not required, it can be useful when mapping roles for ...

  • Chris Phillips created an article,

    OpenAthens Proxy Configuration

    This article will help you configure your Cloud Streaming portal to utilize your OpenAthens proxy.  Please note that the configuration discussed below does not alter the functionality of your proxy...

  • Chris Phillips created an article,

    Web Access Management (WAM) Proxy Configuration

    This article will help you configure your Cloud Streaming portal to utilize your Web Access Management (WAM) proxy.  Please note that the configuration discussed below does not alter the functional...

  • Chris Phillips created an article,

    How to capture an http archive (HAR) file

    An http archive (HAR) file can be useful for troubleshooting network or browser issues.  A HAR file is a recording of your browser's activity for a given moment in time.  If your computer is having...

  • Chris Phillips created an article,

    Cinelink Playback -1 Error

    If your Cinelink device fails to detect HDCP along the signal path for the device's HDMI 1 port, it may present a Playback -1 error when you attempt to play a movie.  You may also see a red HDCP in...