Cloud Streaming - Classroom Presentation Board Playback Issues

Issue:

Swank Motion Picture video streams require that the playback devices support Widevine Digital Rights Management (DRM).  Customers have reported that classroom presentation boards listed below may not support the required DRM. 

• Promethean
• Vivi*
• ViewSonic Viewboards
• Newline**

Cause:

This can occur when the playback equipment is using the internal Android operating system on the presentation board. 

Resolution:

We suggest using another device such as a laptop or desktop computer as a streaming source and using the external video input on the equipment to facilitate playback. This should bypass the internal operating system and use the board simply as a monitor. 

If you are using a laptop and the output is still an issue or you are getting an HDCP error, you can change your monitor settings from "mirror" monitors to "extend" monitors and drag the playback window to the external screen. This should allow playback without error. 

For further information, we suggest contacting the manufacturer of the equipment. 

• Vivi: - Users report that video playback works through Vivi Screen Sharing, but not the Play Video feature.
• Newline: Users report that playback works when used with HDMI connected Chromebooks
• Samsung IFP (Interactive Flat Panel): Users report playback directly on a supported browser from the device and direct HDMI connection work. For Wireless screenshare HDCP Issues are presented. Additional details about HDCP issues can be found here: I have a Black/Blank Video with Audio (HDCP Issue)