Cloud Streaming - Cannot stream this title in the browser you are currently using

Embedded Video Player

Issue: The video player cannot be embedded in another page or frame. In the screen shot below we see the Swank video player page (in dark blue and gray) being embedded inside a Learning Management System (LMS) page (in white). The message indicates "We are sorry, but you cannot stream this title in the browser you are currently using.".

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Resolution: The video playback page must always be opened in its own browser window or tab.  Embedding the video player inside another page or frame disrupts the proper functioning of the Digital Rights Management (DRM) that protects our video streams.  As you can see in the screen shot above, this results in a video playback error.  Note that the exact text of the playback error may vary depending on a variety of circumstances.

Endpoint Protection Applications

Issue: If your organization uses one of the programs below you may experience issues with the browser not detecting a valid version and displaying a message stating "We are sorry, but you cannot stream this title in the browser you are currently using". 

• Symantec Endpoint Protection
• Cisco AMP Endpoint Protection
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    • As you can see in the screen shot above, this results in a message indicating the browser is not supported.

Resolution: Try updating to the latest version and/or adding the streaming portal to the allow list.