DMP - I have a specific title that will not play

Below are steps you can take to narrow down the scope of where the content playback issue resides:

1. Is the title in the Content Library?
   • If the title is not in the library, you may need to attempt to re-ingest the latest content drive or request a new drive be sent if you no longer have it. Be sure to go up and down the list of the titles and confirm there is a green "Success" icon next to each title.
2. Is the license current for this title?
   • The License Start and End dates can be found under the Content Library.
   • If the license is not current, you may need to attempt to re-ingest the latest content drive or request an extension code sent by your Account Executive.
3. Does the title play on-demand? (Be sure to uncheck the Enable Schedule check mark at the bottom of the page before trying to playback a title.)
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   • If the title does not play on demand, open a ticket with Swank Digital Support (https://swankmp.zendesk.com) with the specifics of what you are experiencing. Please include the title(s) and timeframes if applicable. We will pass this on to our Content Team and they will review the issue being reported. If a confirmed issue is found, a new encode will be created and made available for download.