On-Premise Streaming - How is Remote Support Handled?

The SMP Digital Support team uses LogMeIn (LMI) for remote management of the Swank Streaming Server. This service provides a secure session for remote management, installation assistance and ongoing support.

• LMI Security Whitepaper can be located here:
  • http://help.logmein.com/articles/en_US/Product_Guide/LogMeIn-Security-White-Paper-PG-sfpg0169
• LMI HIPAA compliance information can be located here:
  • https://secure.logmein.com/welcome/documentation/EN/pdf/common/LogMeIn_HIPAA.pdf