DMP - Attended Session Using Remote Desktop Connection

Summary: Instructions below detail how to connect directly to a DMP and use RDP to provide attended access to Swank Support. After connecting to the DMP, you can use remote desktop software to let Swank Digital Support control and manage the DMP remotely.

1. Physical Connection
   • Connect your laptop to one end of the ethernet cable, then connect the other end to an open ethernet port on the server. (There should be 2 ethernet ports. Make sure it's not the iDrac port)
2. Network Configuration:
   1. You can manually assign static IP addresses to both computers. Here's a general approach:
      1. Choose an IP address range: For example, 192.168.1.x.
      2. Assign unique IP addresses: (Details on this can be found in this video if needed: How to Configure Static IP Address in Windows 10)
         1. Laptop: 192.168.1.2
         2. Server: 192.168.1.3
      3. Set the subnet mask: 255.255.255.0 on both.
      4. Gateway: 192.168.1.1
      5. Leave the DNS setting blank.
3. Connecting:
   1. From your laptop, open Remote Desktop Connection.
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   2. Put the server IP (192.168.1.3) in the Computer field and leave Username blank.
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   3. Click Connect and it should open to a login prompt for the server. You can use the customer credentials to login.
4. Attended Access: Use a desktop sharing application such as Microsoft Teams from your laptop to let Swank Digital Support control and manage the DMP remotely.