Cached License Server - Troubleshooting Licensing Update Issues

If there is an issue with license server updates:

1. Confirm your license server has connected recently to receive the latest updates. Further details for checking the state of your server can be found at the link below:
   • Cached License Server - Health Check – Swank Motion Pictures, Inc.
2. If your server has the appropriate connectivity for updates, but still seems to be having trouble issuing licenses for content, you can confirm the current licenses using the API call below:
   • Example: https://YOUR_CUSTOM_DNS_VALUE.swankmp.net/services/api/v1/Licenses?portalId=YOUR_PORTAL_ID
     • Note: The example above will need to be customized by inserting your DNS VALUE and STREAMING PORTAL ID.
   • Output: This should output a list of all the current licenses on your server including the license Start Date, End Date, and Product Number.
     • Example:
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         • Note: Product Number can be cross referenced with your content shipment manifest (ShipmentInformation.txt).