Cached License Server - Troubleshooting Activation Issues

Summary

The license server image must be activated prior to use. Activation requires an internet connection. Swank will provide an activation code separately from the License server. Each license server a unique activation code. Note: The activation code is only good for 30 days, contact Swank Digital Support if your code has expired and request a new one be generated.

The following endpoint needs to be open for activation:

• https://discolicservact.swankmp.net

  tcp:443

  Required for server activation

For additional details about checking your server's health and its activation status, see the document below:

• Cached License Server - Health Check – Swank Motion Pictures, Inc.

How to Activate your Server

Activation can be performed in one of two ways.

1. A user interface is available via a browser at https://YOUR_SUB_DOMAIN.swankmp.net/activation/.
2. API activation is available via the example curl command shown below. Replace YOUR_URL_ENCODED_ACTIVATION_CODE with the provided activation code.

curl 'https://yoursubdomain.swankmp.net/activation/api/v1/activate' -H 'content-type: application/json' -X POST --data '{activationCode: "YOUR_URL_ENCODED_ACTIVATION_CODE"}'

When using the API a successful response is in the following form:

{ "success": true,
"errorMessage": null 
}

In the event of an error, the value of "success" will be "false" and "errorMessage" will contain a message describing the failure. Do not base the success of the API call on the status code as all activation requests are returned with an HTTP 200 status code, including responses that are not successful.

• If you are attempting to activate the license server from another machine, ensure you have connectivity to the license server. You can confirm the Ip address by pinging the address selected or visit the Web UI of the server:
  • Ex: https://10.82.240.232
  • 
•  

Note: One important thing to note, every few minutes the activation service will check the MAC address to make sure it hasn’t changed since activation.  If the MAC address is changed the box will no longer function and will require re-activation.  Once the server is reactivated it will function normally again.