DMP software crashing on launch could be for a few different reasons:
Issue: The DMP software is being launched before the underlying database/service has a chance to start and initialize
Resolution:
- Re-start the DMP
- Once the DMP displays the computer desktop, wait at least 45 seconds before launching the DMP software. This will give the underlying database software a chance to start up fully.
Issue: Unforeseen DMP software issue or application has become corrupted.
Resolution: Uninstall/Reinstall the application
- Below is a link to the download file which you will copy to a USB drive and connect to the server(s).
- From the DMP right click on the Windows icon in the lower left and go to Apps and Features
- Right click Digital Media Player Software and select uninstall.
- Reboot
- Install DMP software downloaded from: http://smpprodws01.swankmp.com/dmp/ns/2011/07/29/VersionService_1/downloaddmp.aspx
- Reboot again
Issue: Worst case: a failed video output card or it has become unseated. If the card has failed, the DMP software would not start at all until the card is replaced.
Resolution: You can attempt to reseat the video card by removing the top of the server, pull the card out of the PCIE port and then re-inserting it.
If the DMP software will not launch at all and if the video output card has failed, you can request a new video output card. Replacing it will involve removing the server's top case and swapping the cards.
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