Knowledge Base

General Information

• Full List of Content (Blu-ray, DVDs, Streaming, etc..)
• Using a Projector or Second Display with Windows 10 or 11
• Sales Related Questions (Billing, Sales, Contracts, Movie Requests, Credits, Usage/Statistics)
• MPAA & FCC Rating Information
• Physical Server - Packing Return Equipment
• Third Party Streaming Provider Support

Swank Service Updates

• November 2025: Audio Description Tracks in Streaming Manifests - Actions Required
• January 2025: New Authentication System - Actions Required
• November 11, 2025: Upcoming Browser Support Changes
• January 14, 2025: Outage with media1 CDN services
• October 1, 2024: Firewall Rules Update Required
• April 30, 2024: Planned Maintenance

DMP (Digital Media Player)

Cloud Hosted Streaming

• Cloud Streaming - Accessibility Conformance
• Cloud Streaming - HECVAT (Higher Education Community Vendor Assessment Toolkit)/SOC2 Audit
• Cloud Streaming - Privacy Policy

On-Premise Streaming Server

Cinelink

DRM and Key Servers

• Swank Cached License Server V2 - Download/Install Instructions
• Swank Streaming Media and DRM Platform
• Cached License Server V2 - Changing IP Address/Network

CVD/DVD/Blu-ray

• Playing Your Disc (CVD)
• Standard DVD/Blu-ray Playback Issues

Third Party Systems

• Content Specifications
• Content Delivery
• Content Protection
• Content Protection - Decrypting Swank Content for Use on Third Party Equipment
• Content - Closed Captions and Subtitles
• Content Delivery - Aspera Downloads