Dwaine Webb
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Articles
Recent activity by Dwaine Webb-
Cloud Streaming - Google SAML V2 Troubleshooting
Confirm Google App Configuration Issue: SAML request/response returns an unexplained error. Resolution: From the Google Workspace account, go to Apps / Web and mobile apps and select the Swank appl...
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DMP - Schedule Issue
Is the system clock correct? If the clock is incorrect, follow these steps to correct it: Close the DMP software. This is necessary to allow the software to recognize the time change when star...
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Cloud Streaming - Direct Watch Links
If your student(s) attempt to access your Digital Campus portal and are presented with this message:You do not have access to the page you requested THEN the following conditions are true: The u...
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On-Premise Streaming - Troubleshooting Video Playback Issues
626, 699 or 620 Errors for All Titles Issue: Required network end points may not be reachable. Video playback errors (such as 626, 699 or 620 errors) most commonly occur when a playback device is ...
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DMP - Application Crashing
DMP software crashing on launch could be for a few different reasons: Issue: The DMP software is being launched before the underlying database/service has a chance to start and initialize Resolut...
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Cloud Streaming - Azure SAML V2 Troubleshooting
Microsoft Permissions Error Issue: User is presented with a message from Microsoft that they do not have access to the application. Resolution: Confirm users/groups have been provided the approp...
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DMP - Remote Access
There are a couple ways you could go about accessing your DMP remotely: Windows Remote Desktop The Local User account credentials can be used to remote in with Windows Remote Desktop. If you do ...
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DMP - LogMeIn Install
Notes: Prior to running this installation: You will need to contact the Swank Digital Support Team to obtain credentials. The machine requires an outbound connection via port 443 which would commu...
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On-Premise Streaming - Server SSL Certificate
An SSL certificate must be present on the server and https:// protocol must be used for streaming DRM content. The server is by default bound with our *swankmp.net certificate. We can accommodate y...
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Cloud Streaming - ClassLink SAML V2 Troubleshooting
Confirm ClassLink App Configuration Issue: SAML request/response returns an unexplained error. Resolution: Review the following guide to ensure that your ClassLink SAML configuration is correct: Cl...