Dwaine Webb
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Articles
Recent activity by Dwaine Webb-
DMP - Motherboard/CMOS Battery Failure
Common Symptoms of CMOS Battery Failure POST or Boot Warning Messages - During POST you may see messages like: “Alert! System battery voltage is low” “Time‑of‑day not set – please run SETUP pro...
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On-Premise Streaming - Application is Crashing
Issue: When navigating to the streaming server website, it is presenting an error message similar to the example below.Resolution: Sometimes a simple reboot of the server can help clear temporary g...
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DMP - New Content Ingested, Existing Content License Updated to Future Date
Issue: New content has been successfully ingested, but the license for existing content has been pushed to a future date.Cause: This can occur if you ingest your new content prior to the license st...
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DMP - Hard Drive Failure (LED Flashing or Off)
Confirm Status of Hard DriveReview the graph below for the led drive status indicator code. Hard Drive ReplacementIf a faulty hard drive is identified, you can try reseating it (Pull it out and t...
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Full List of Content (Blu-ray, DVDs, Streaming, etc..)
For a list of content available to your market, you can go to https://www.swank.com/, click Markets from the top menu, and select the appropriate market to be directed to information specific to yo...
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Cloud Streaming - I am unable to connect to my streaming portal.
If your streaming portal is not loading at all, please confirm the URL is accurate and that you have internet connectivity. Below is a link to our technical requirements which also includes network...
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DMP - My Content is Playing, but the Resolution is Incorrect
Problem: Content is either not filling the screen or overflowing on the edges.Resolution: Try adjusting the video output resolution of your DMP to match your display. This setting can be found in ...
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Cloud Streaming - Audio Cine Support
For technical support concerning Audio Cine streaming sites, please contact the support email below. Audio Cine Support: support@acf-film.com
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Cinelink - Alternative Power Plug Options
TYPE G - UK TYPE I - AUS/ARG/CHN/NZL TYPE F - SCHUKO - CEE 7/4
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Content - PAL Playback Issues
SummaryIf you are experiencing difficulties with playing Swank PAL content, we recommend going through the following troubleshooting steps carefully to help resolve the issue. These steps are desig...