Dwaine Webb
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Recent activity by Dwaine Webb-
Swank Cached License Server V2 - System Architecture Diagram
Summary This diagram illustrates the system architecture and communication model used by the Swank Cached License Server within a customer environment. The Cached License Server is deployed within ...
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Cinelink - ErrorCode (1)
Note: If you are getting "Playback Error (-1)", this is not the same as ErrorCode (1). You might also see a red HDCP indicator in the upper left area of the screen (below) or the HDMI port(s) show ...
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On-Premise Streaming - How is Remote Support Handled?
The SMP Digital Support team uses LogMeIn (LMI) for remote management of the Swank Streaming Server. This service provides a secure session for remote management, installation assistance and ongoin...
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Cloud Streaming - Download Manager Installation
Note: This feature is not available for all markets and is usually limited to customers who are exhibiting single films for entertainment purposes to a mass audience. For example, this type of p...
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DMP - I have a specific title that will not play
Below are steps you can take to narrow down the scope of where the content playback issue resides: Is the title in the Content Library?If the title is not in the library, you may need to attempt t...
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Cloud Streaming - Where and how do I login to cloud streaming? (Admin and User Login)
Each instance of Swanks Cloud Streaming service has a unique identifier as part of the URL called the tenant path. If you do not have the appropriate link/path, please contact the Administrator for...
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Cloud Streaming - 620, 626, 699 Error Codes (DRM Issues)
Table of Contents Summary Supported Systems Browser Issues Network Issues Content Filtering Applications Classroom Presentation Board Playback Issues Error code received while using a proxy. Su...
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Content Delivery
Summary Below are the different content delivery options that Swank offers to safely distribute studio content to our customers. Each option is designed to meet specific security standards and ensu...
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Cinelink™ - Content Delivery
SummaryThere are three primary methods through which you can receive content for your Cinelink™ device. Each method offers unique advantages and may cater to different user preferences and operatio...
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DMP 9 Quick Start Installation (Digital Media Player)
STEP 1: Setup the player in the desired location. *If you have the rack mount version of this system, please refer to the instructions at the bottom of this document. STEP 2: Connect your computer...