Chris Phillips
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Articles
Recent activity by Chris Phillips-
Cloud Streaming - Email Address Plus Tags
If your Swank Cloud Hosted Streaming Portal is configured to use single sign on (SSO) you may notice that the email addresses associated with your registered accounts in the User Manager area are o...
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Cloud Streaming - Proxy Configuration - OpenAthens
This article will help you configure your Cloud Streaming portal to utilize your OpenAthens proxy. Please note that the configuration discussed below does not alter the functionality of your proxy...
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Cloud Streaming - Proxy Configuration - Web Access Management (WAM)
This article will help you configure your Cloud Streaming portal to utilize your Web Access Management (WAM) proxy. Please note that the configuration discussed below does not alter the functional...
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On-Premise Streaming - Client Content Upload Errors
Issue: Errors returned when uploading custom/client content. Resolution: The error most likely pertains to the H.264 profile that was used to encode the video. The solution is to ensure that eithe...
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Cloud Streaming - Single Sign-On (SSO) Troubleshooting
This document servers to provide general troubleshooting information for SSO authentication issues you may experience after completing your SSO configuration. General Testing Note Can't See Sing...
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Cloud Streaming - How to transmit UserID in SAML responses (ADFS)
Some SAML compatible Identity Providers (IdPs) may not transmit UserID information in the expected part of the SAML response. ADFS or Azure AD are two IdPs which may not transmit this information ...
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Cloud Streaming - Prompts for Additional Account Information
As of August 2023, Swank Motion Pictures is making an effort to complete the account information for all Instructor and Admin level users of our cloud-hosted streaming portals. If your account info...
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Cinelink - Network Assessment Tool (CNAT)
If your Cinelink device is having difficulty downloading content or software updates, there may be an issue with your network connectivity. Restrictive network rules or firewalls can sometimes int...
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Cloud Streaming - SAML: User Role Displays a Generic Username
If your streaming portal uses SAML SSO with standard urn:oid: attributes for the required fields (first name, last name, email), the correct display name will show if the user has the Instructor or...
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How to capture an http archive (HAR) file
An http archive (HAR) file can be useful for troubleshooting network or browser issues. A HAR file is a recording of your browser's activity for a given moment in time. If your computer is having...